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Help 500 internal server errors
by moonmoth
11 Jun 2008 17:46

Hi Guys,
The last few months I've been getting 500 internal server errors. The log files show the exact same problem repeated through the day, every day.
: [Wed Jun 11 04:59:19 2008] [error] [client] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec)
[Wed Jun 11 04:59:19 2008] [error] [client] FastCGI: incomplete headers (0 bytes) received from server "/var/www/fcgi/php-cgi"
[Wed Jun 11 05:00:38 2008] [error] [client] FastCGI: comm with (dynamic) server "/var/www/fcgi/php-cgi" aborted: (first read) idle timeout (30 sec)

I have two databases on the same host and both go down at the same time. The hosts seem to keep scratching their heads and thus far the problem remains.
I know naff all about the server end of things so I'm as much use as a chocolate tea pot.
The errors began on 3.6 and continued when I upgraded to 3.7. What I don't get though is the other database hangs and throws the same 500 error at the same time; like I said, techie I'm not but when the same thing happens, same time on a completely different db I tend to suspect server error rather than anything I've done........ but will crimson nicely if proven wrong.
Any suggestions? Pretty, pretty please..........

WEBDosser 11 Jun 2008 18:14

nope.. i would say server error too.

snakes1100 11 Jun 2008 21:06

The fcgid process aborted for a timeout, what is the fcgid timeout limit set at in the fcgid conf file on the server?

Tell your host to up the timeout limit and hup apache

Tell them to set it to at least 600, 1800 being the typical default if you have a very busy server.

moonmoth 12 Jun 2008 04:51

Thanks snakes, I'm waiting on the response from last ticket to them but will make that suggestion.

Goomzee 12 Jun 2008 11:31

i am also facing same this errors too

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