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https://www.vbulletin.org/forum/showthread.php?t=328174

User Password Reset
by Prince
07 Aug 2020 15:03

I run 3 boards on vB 4.2.4 and I constantly have members saying the password reset function does not work. Does anyone know why, is there a fix?

Hostboard 07 Aug 2020 15:05

Have you tried it on your or a test account? I find many times it ends up in junk/spam folders. I added wording to note such on the password reset screen.

Prince 07 Aug 2020 15:29

No I mean the password reset just doesn't work, the email comes.

Seven Skins 07 Aug 2020 20:30

Make sure all your templates are up to date or try with the default style.

And try this. https://forum.vbulletin.com/forum/vb...t=#post3082272

Prince 08 Aug 2020 00:00

Quote:

Originally Posted by Seven Skins (Post 2603692)
Make sure all your templates are up to date or try with the default style.

And try this. https://forum.vbulletin.com/forum/vb...t=#post3082272

I appreciate the response, but no it is not a template issue.

Is there anything else you know of that could cause this?

Thanks!

snakes1100 08 Aug 2020 12:17

You'll get users email clients that break the link in the email, yes it happens & it is not an issue of vbulletin.

It basically breaks the string & puts part of the reset link on two lines.

Have them forward you the email, so you can see what it did.


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