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https://www.vbulletin.org/forum/showthread.php?t=326968

Lost Password Recovery Form
by pallam
15 Dec 2018 16:05

Hi All

My Lost Password Recovery Form not working . When I put my email address next window showing [The answer given for the random question was incorrect.] but actually there is no random question on the recovery page why I am getting this error.


Thanks

snakes1100 15 Dec 2018 17:42

Disable human verification for that page in the admincp --> options --> Human Verification Options

If that is a disabled option, then you have something wrong in your style coding.

pallam 16 Dec 2018 13:52

Thank you I disabled the option Now I am getting [ Your username and details about how to reset your password have been sent to you by email] when I check the email there is no email and I tired 2 different emails.

snakes1100 16 Dec 2018 14:13

Yo uwould have to check your email logs to find out why the email wasnt sent, bounced, rejected etc.

In the diagnostic of the admincp, send a test email to both of the emails you tried.

pallam 16 Dec 2018 19:38

when I ran the diagnostics, I received the following output:


Quote:

Pertinent PHP Settings
SMTP: localhost
sendmail_from: None
sendmail_path: -t -i

Help
Results
The mailing function returned an error while trying to send the mail.
Check your mail server to ensure it is configured correctly to allow PHP to send mail from it. You should also check your mail server's error log for more diagnostic information.

snakes1100 16 Dec 2018 21:03

Yea to find out whats going on, it will require ssh access or access to a control panel like WHM/Plesk, you'll need to find out why the mai lserver isnt working/sending out mail.


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