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Old 07 Dec 2020, 15:53
sudhanshu sudhanshu is offline
 
Join Date: Dec 2020
Error when try to reset password

First problem php.log file not creating but my email.log is created. Path is set and directory is writable.

Second issue:
When user try to reset password he gets email but gets the "Invalid server response" as alert.

How to fix this ? Any help or steps are appreciated.

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  #2  
Old 07 Dec 2020, 16:19
yilmaz's Avatar
yilmaz yilmaz is offline
 
Join Date: Sep 2004
An installed product might be preventing this process.
Disable Hook System
site-address.ext/admincp/options.php?do=options&dogroup=plugin

Try to reset the password again.
If it is successful, you should disable it one by one and try to find out which product.
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