Register Members List Search Today's Posts Mark Forums Read

Reply
 
Thread Tools
  #1  
Old 15 Aug 2009, 12:57
justitaly.eu justitaly.eu is offline
 
Join Date: Nov 2006
contact us at vbulletin.org

I have sent on numerous occasions over the last 6 months requests using the contact us button in the footer here at vb.org but it seems no one seems to respond to my request.

I will not start to pm people as as it states in many signatures 'please do not pm for support' and i'd prefer to keep my request out of the public forums.

So is there a problem with the contact us button or are people too lazy to respond? Just a responce would be nice.

Anyone else having the same problems?
Reply With Quote
  #2  
Old 15 Aug 2009, 13:18
Zachery's Avatar
Zachery Zachery is offline
 
Join Date: Jul 2002
Real name: Zachery Woods
If there is an issue, you can start a something in site feedback. If its something that needs to be delt privately. You can start a ticket in the vBulletin Members area with Attention Marco. It will be handled accordingly.
__________________
Looking for ImpEx?
Reply With Quote
  #3  
Old 15 Aug 2009, 13:44
justitaly.eu justitaly.eu is offline
 
Join Date: Nov 2006
Will start support ticket. Thanks for the advice Zachery.

BTW = What is the point of the contact us button?
Reply With Quote
  #4  
Old 15 Aug 2009, 13:56
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
As Zachery already responded.

The Contact Us email address is 1 huge spam collector. Around 1.000 mails a day, 99.99% of which are spam, bounce notices, auto responders, people replying to subscription or PM notices, in languages i don't understand, offers for links sharing, support questions about modifications and other questions that don't belong there.

The only messages that belong in there are from people who can not login to their account anymore.

Bottom line: If you can handle it on the forums, do so. If you can't and it is about vB.org or your vB.org account, open a ticket like Zachery described.
__________________
Marco van Herwaarden
Ex vBulletin.org Coordinator
Reply With Quote
  #5  
Old 16 Aug 2009, 01:43
rootsxrocks rootsxrocks is offline
 
Join Date: Aug 2009
If I have a support question, is there a particular place I need to go? I am trying to set up a new install. Prior to purchasing the licence a called the pre sales questions and was told I would receive an Email, that never arrived, I purchased the licence anyhow and have been attempting to get my forum together, but a critical, but some what simple question about skins, I ask last night has had no responce yet and it is holding me up on going live.
Reply With Quote
  #6  
Old 16 Aug 2009, 01:54
Lynne's Avatar
Lynne Lynne is offline
 
Join Date: Sep 2004
Real name: Lynne
I don't know what email you are talking about, but if it was something to do with your license, you should be putting in a support ticket over at vbulletin.com. That site deals with licensing issues since that is where you purchase the software.

As for questions, it looks like you posted in the right forum. I didn't fully understand the question, but I'll see what I can do.
__________________
Former vBulletin.org Staff Member

Try a search before posting for help. Many users won't, and don't, help if the question has been answered several times before.
W3Schools -
Online vBulletin Manual
If I post some CSS and don't say where it goes, put it in the additional.css template.
I will NOT help via PM (you will be directed to post in the forums for help.)
Reply With Quote
  #7  
Old 16 Aug 2009, 10:59
justitaly.eu justitaly.eu is offline
 
Join Date: Nov 2006
Originally Posted by Marco van Herwaarden View Post
As Zachery already responded.

The Contact Us email address is 1 huge spam collector. Around 1.000 mails a day, 99.99% of which are spam, bounce notices, auto responders, people replying to subscription or PM notices, in languages i don't understand, offers for links sharing, support questions about modifications and other questions that don't belong there.

The only messages that belong in there are from people who can not login to their account anymore.

Bottom line: If you can handle it on the forums, do so. If you can't and it is about vB.org or your vB.org account, open a ticket like Zachery described.
I can understand your reasons but as the contact us button in the footer uses a script (sendmessage.php) surely many of those unwanted emails can be filtered by conditions and the email address can be changed.

I'm not here to argue, i just feel that a contact us button should be just that. This is an official vbulletin modification site so surely with all the experience and resources of jelsoft staff it should not be that hard to modify the script a little to filter out unwanted requests and advise genuine customers like me of the correct procedures. i sent all my messages from being logged in so you can see that it is from a genuine customers as it has my username.

Again, im not here to complain but i would like to suggest this as constructive feedback.
Reply With Quote
  #8  
Old 19 Aug 2009, 18:10
UKBusinessLive UKBusinessLive is offline
 
Join Date: Sep 2008
Real name: Gerry
Originally Posted by justitaly.eu View Post
I can understand your reasons but as the contact us button in the footer uses a script (sendmessage.php) surely many of those unwanted emails can be filtered by conditions and the email address can be changed.

I'm not here to argue, i just feel that a contact us button should be just that. This is an official vbulletin modification site so surely with all the experience and resources of jelsoft staff it should not be that hard to modify the script a little to filter out unwanted requests and advise genuine customers like me of the correct procedures. i sent all my messages from being logged in so you can see that it is from a genuine customers as it has my username.

Again, im not here to complain but i would like to suggest this as constructive feedback.
Hi Justitaly.eu

If you have a particular Issue and it cannot be resolved via the forums then you can contact a member of staff directly here http://www.vbulletin.org/forum/info.php?do=staff

Just chose one that you feel would best help you. Normally the forums are a treasure chest of ideas and solutions, and you can probably find an answer for your question in a shorter space of time, than by asking for a solution from a basic contact us link.

If your issue is with Vbulletin.org itself, then please contact one of the admins on the above link.

As Lynne Stated any issues with licensing, then you should be contacting the guys at Vbulletin.com direct

Hope that helps

Last edited by UKBusinessLive; 19 Aug 2009 at 18:31.
Reply With Quote
  #9  
Old 19 Aug 2009, 20:03
TNCclubman's Avatar
TNCclubman TNCclubman is offline
 
Join Date: Sep 2008
basically what everyones saying is they're not going to fix the contact us at the bottom of the page to actually work, for you or anyone else. Use the other ways to get ahold of people.
Reply With Quote
  #10  
Old 20 Aug 2009, 09:21
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
Nobody ever said it didn't work. It does work, but you have the chance that the message gets burried between thousands of others. And considering the time it takes to process, messages that don't belong there will never get a response.

Questions that can/should be asked on the forums or in PM to staff should be asked on the forums. The Contact Us is not a private support option.
__________________
Marco van Herwaarden
Ex vBulletin.org Coordinator
Reply With Quote
  #11  
Old 20 Aug 2009, 09:38
justitaly.eu justitaly.eu is offline
 
Join Date: Nov 2006
Originally Posted by UKBusinessLive View Post
Hi Justitaly.eu

If you have a particular Issue and it cannot be resolved via the forums then you can contact a member of staff directly here http://www.vbulletin.org/forum/info.php?do=staff

Just chose one that you feel would best help you.
Hello UKBuisnesslive,

Firstly, thank you for your informative post and i have resolved my issue via a support ticket at vbulletin.com although the issue was one of vbulletin.org

Most websites have a contact us or support button and so does vbulletin.org. When i have a issue my first point of call would be to look for that button. I sent several message through that button and no one bothered to reply nor at any point did that button suggest that i try to post the issue (private) in the forums or contact a member of staff.

So lets say a screen message came up through the sendmessage.php as i was logged in that indicated :

1) I should either post in the forums (if not private issue)

2) Contact a memeber of vbulletin.org admin staff (http://www.vbulletin.org/forum/info.php?do=staff)

3) Contact vbulletin.com through support ticket.

Ok, so i select number 2 because my issue was a vbulletin.org private issue.

Then i read the signature of 2 of those admins:

Marco van HerwaardenvBulletin.org Coordinator

PS Please do not use PM to ask for support. If you have a support question post on the forums please.

Paul M
Please do not PM me about custom work - I no longer have the time to undertake any.
Please note I don't answer support questions via e-mail or PM - please use the relevant thread or forum.


At this point i am now confused!

No one responds via contact us button, admins will not reply by PM so last choice is vbulletin.com support ticket.

After waisting time in sending messages in filling out the contact forum, waisting time in clicking the staff link. sending pms or email that admins have stated that they will not repond to.

The only last option is contact vbulletin.com support.

In the interest of speed, being more user friendly and more profesional why not add a condition to that contact us button to link direct to vbulletin.com support ticket system if request is coming from a member that does not want to post a private message in the forums, cannot contact an admin via PM.

Originally Posted by TNCclubman View Post
basically what everyones saying is they're not going to fix the contact us at the bottom of the page to actually work, for you or anyone else. Use the other ways to get ahold of people.
To me it does not work and thats why i suggested some kind of fix as CONSTRUCTIVE FEEDBACK.

Originally Posted by Marco van Herwaarden View Post
Nobody ever said it didn't work. It does work, but you have the chance that the message gets burried between thousands of others. And considering the time it takes to process, messages that don't belong there will never get a response.

Questions that can/should be asked on the forums or in PM to staff should be asked on the forums. The Contact Us is not a private support option.
So it dosent work well and could be improved to reduce your workloads and made easier for a member to contact support.

I have nothing else to add on the matter. I've suggested this as feedback based on my experiences using the current method.

Thank You
Reply With Quote
  #12  
Old 20 Aug 2009, 12:28
Dismounted's Avatar
Dismounted Dismounted is offline
 
Join Date: Jun 2005
Real name: Hanson
Originally Posted by justitaly.eu View Post
sending pms or email that admins have stated that they will not repond to.
I think you are mis-understanding the signature text. If you have a private issue related to vBulletin.org - go for it. "Support" referred to in the signature text means questions like "how do I do this?", and "why doesn't this work?"; things that can be better posted in the forums.
__________________
Former vBulletin.org Staff Member

View My Modifications
29 Releases and Counting... Latest Modification: dmActivityStream - vBookie Integration (4.x)

Please do not PM me to ask for support - please use the relevant thread or forum.
Reply With Quote
  #13  
Old 20 Aug 2009, 13:02
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
"Support" means support regarding vBulletin or modifications. All staff is always available to answer or assist with problems using the vBulletin.org.
__________________
Marco van Herwaarden
Ex vBulletin.org Coordinator
Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


New To Site? Need Help?

All times are GMT. The time now is 07:20.

Layout Options | Width: Wide Color: