[Bounce]

Originally Posted by DragonByte Tech

Advanced User Tagging v3.2.1

New Features:

Mention Thread Starter

• Typing @OP: in a post will mention the Original Poster / thread starter
• Can be disabled globally via vBulletin Options
• Defaults to enabled

Bug Fixes:

• (Pro) Hash Tag subscriptions could be toggled for a user without their explicit consent

Fillip

Get a DB Error.....


Database error in vBulletin 4.2.2:

Invalid SQL:

SELECT
user.userid,
username,
usergroupid,
membergroupids,
displaygroupid,
infractiongroupids,
user.dbtech_usertag_excluded AS excluded,
relationid,
userlist.type,
friend,
dbtech_usertag_settings,
email,
languageid,
options,
adminoptions
, mention.dateline
FROM user AS user
LEFT JOIN userlist AS userlist ON (userlist.userid = user.userid AND userlist.relationid = '1443441')
LEFT JOIN dbtech_usertag_mention AS mention ON(mention.mentionedid = user.userid AND mention.postid = 'post' AND mention.type = ?)
WHERE user.userid = 9931;

MySQL Error : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '?)
WHERE user.userid = 9931' at line 20
Error Number : 1064

[DragonByte Tech]

This should be resolved if you re-download and re-upload the product


Fillip

[KGodel]

Tried the copy/paste username thing and still didn't work. I tried using the mention tag instead of @ and it replaced it with an @ sign with no name.

[joeychgo]

Is it possible for the user to turn off email notification for just themselves?

[joeychgo]

Is there a problem with names that start with a number?

ie. @68plymouth383 doesn't seem to work, but @bluefury361 does.

[joeychgo]

So I take it this is unsupported ?

[DragonByte Tech]

Originally Posted by KGodel

Tried the copy/paste username thing and still didn't work. I tried using the mention tag instead of @ and it replaced it with an @ sign with no name.

The [MENTION] tag takes a user ID, not user name.

Originally Posted by joeychgo

Is it possible for the user to turn off email notification for just themselves?

This can be done in the Pro version, via the UserCP.

Originally Posted by joeychgo

Is there a problem with names that start with a number?

ie. @68plymouth383 doesn't seem to work, but @bluefury361 does.

Could you please re-post this as a bug @ our site, so I can track this issue properly? Thanks

Originally Posted by joeychgo

So I take it this is unsupported ?

Providing support @ vBulletin.org is much, much more difficult than @ our site. For that reason, we let all our vB.org users know in the first post of every thread that we offer priority support @ our site.


Fillip

[RawBoard]

great hack thank you

[KGodel]

Even the userid didn't work. Maybe it's the username that is bugged or it cant handle 3 character usernames?

[DragonByte Tech]

If your minimum username length setting has been increased from 3, then it won't work with usernames below that limit.


Fillip

[DragonByte Tech]

Advanced User Tagging v3.2.2

Changes to Existing Features:

(Pro) Profile Settings

• Disabling features via the AdminCP will now also remove the corresponding settings from the UserCP

Bug Fixes:

• Disabling the vBShout integration would not remove the Shoutbox tabs.
• The Profile block would display a database error if the new @OP: feature was used.

Fillip

[joeychgo]

Originally Posted by DragonByte Tech

Could you please re-post this as a bug @ our site, so I can track this issue properly? Thanks

Providing support @ vBulletin.org is much, much more difficult than @ our site. For that reason, we let all our vB.org users know in the first post of every thread that we offer priority support @ our site.

Thank you, no. I had bought a license even but have now removed the mod from my system. You wouldn't have a business if not for vb.org, so I have to question why it is too hard for you to support things here. Keep the license I bought, I have zero use for it.

[DragonByte Tech]

Originally Posted by joeychgo

You wouldn't have a business if not for vb.org, so I have to question why it is too hard for you to support things here.

I'd be more than happy to answer this for you

When someone posts a response to a thread on this site, I receive an email notification ONLY if I have already visited the site and/or the thread in question since the previous post. For that reason, let's say someone posts a reply going "Works for me and does what I need, thanks " and then someone posts a reply going "I'm receiving a DB error saying 'missing phrasegroup dbtech_usertag', it's flooding my inbox, could you please assist?" I won't see the second reply until I visit the site.

Contrast this to if these two people start their own individual support tickets @ our site; I'll receive an email with the modification in question, the forum they posted in (e.g. whether they own the Lite or Pro version), the subject they entered and the full message body. This lets me know that Ticket A (the kudos) - while greatly appreciated - does not require my immediate attention, but Ticket B (the DB error) does.

This is not even touching on the amount of problems that can arise if multiple different people require my attention over multiple posts.

Moving on, let's talk about feature requests. Sure, a few requests we receive are ones where I could spend an hour and simply add it to the mod, but the vast majority of our outstanding feature requests are major undertakings that would require days, if not weeks, to add to the product.

If someone posts a feature request on page 5 of a release thread here, in 3 months the thread in question may have received 50 new pages, meaning I would either need to keep a text file with description of each request, or I would need to manually dig it out of the thread.

Contrast this to if people post the feature request @ our site, the aforementioned support ticket system will give me a categorised, browsable list of every single feature request anyone has ever posted since the start of DBTech. This allows me to quickly refer back to a feature request at a later date, and contact the requester quickly and easily if I require more information.

If you still remain unconvinced as to why we prefer support requests posted @ our site, then it is of course your prerogative to decline our request for you to re-post issues. I hope that I have at least helped you understand that we don't do it simply because we want to make your lives more difficult, there is a rhyme and a reason


Fillip

[joeychgo]

Gee, I'm sorry vb.org isn't optimized for you, but somehow thousands of other mod creators managed to support their products here. Ever heard of thread subscriptions? I'm sure it would let you know when someone posted in one of your threads.

Funny thing, I noticed you were here several times after I posted my questions but three days went by before you managed to answer, which was to tell me to go to your private forum.

I have no need to repost my issues. I removed both the paid licenses and the lite licenses from my sites, you can keep the money I paid for the licenses as well.

[Alan_SP]

a) You received an answer why it is better for all parties (DBTech and all of us who use their mods) to post bug reports at their site. And this is how vB works, as an owner you should know how vB works.

b) Also, all communication was polite.

c) DBTech makes excellent, but also very complex mods. And has biggest portfolio at that. It's not easy to track all that info just like that. So they made their own tracking system that helps them in this (very big) task.

I don't see that as the worst thing in this world.

d) On the other hand, if someone don't want to use DBTech's mods, it's fine.