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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3310
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2899
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1887
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2812
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1249
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2293
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	995
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1967
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1549
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2007
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 18:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 03:58

Comments
  #2  
Old 16 Apr 2008, 22:45
Lizard King's Avatar
Lizard King Lizard King is offline
 
Join Date: Jan 2005
Real name: Mert
Your demo page requires registration.
__________________
Mert G÷kšeimam / Crawlability Inc.

DepKaš | vBSEO 3.3.0 - vBulletin Search Engine Optimisation
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  #3  
Old 16 Apr 2008, 22:55
John3971 John3971 is offline
 
Join Date: Oct 2007
Location: Sweden
Real name: John
I was the first one to download this at the forum

Its a great modification.
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  #4  
Old 16 Apr 2008, 23:01
ChampTyler ChampTyler is offline
 
Join Date: Dec 2007
Real name: Tyler
Hey there,

I will be testing this on my forum now - Thanks for this!
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  #5  
Old 16 Apr 2008, 23:19
Jase2 Jase2 is offline
 
Join Date: Dec 2007
Already confirmed a few bugs. Were working for an updated release. Please continue to report all bugs.
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  #6  
Old 16 Apr 2008, 23:34
auctionguy auctionguy is offline
 
Join Date: Mar 2007
This is badly needed I think! I am going to wait until it is tested a bit because I am running 3.7 RC3 on a live board as it is but I can't wait to use this mod!

Excellent!
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  #7  
Old 17 Apr 2008, 01:19
TTG's Avatar
TTG TTG is offline
 
Join Date: May 2004
Demo database error .. obviously needs a little work 'eh !?
Think I'll wait for a stable release
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  #8  
Old 17 Apr 2008, 01:28
Jase2 Jase2 is offline
 
Join Date: Dec 2007
I aren't getting a database error. However, a few bugs have been fixed and we could see 'beta' 2 pretty soon.
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  #9  
Old 17 Apr 2008, 02:48
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Released Beta 2.

Loads of fixes done, many thanks to John9371.

Keep them coming, bug reports, feature request, comments?

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #10  
Old 17 Apr 2008, 02:58
PoetJA-1975's Avatar
PoetJA-1975 PoetJA-1975 is offline
 
Join Date: Sep 2006
Real name: Jacquii Cooke
Um - the demo link is not working...
Do you have screenshots? ALSO - can work on vB 3.6.8 PL2?

Thanx,

Jacquii.
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  #11  
Old 17 Apr 2008, 03:03
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by PoetJA-1975 View Post
Um - the demo link is not working...
Do you have screenshots? ALSO - can work on vB 3.6.8 PL2?

Thanx,

Jacquii.
Sorry about the demo link, i've just been editing a template. Anyway its working now.

I am just in the middle of taking screenshots.

With regards to vBulletin 3.6.8 PL2, I believe it should work, although I have not tested.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #12  
Old 17 Apr 2008, 03:10
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Screenshots Added.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #13  
Old 17 Apr 2008, 03:10
rob30UK rob30UK is offline
 
Join Date: Oct 2005
paul, please dont require people to register to see the demo.... either make the demo public or post up screenshots - either one will make for a much more received mod and more downloads.
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  #14  
Old 17 Apr 2008, 03:11
rob30UK rob30UK is offline
 
Join Date: Oct 2005
lol,you just posted as i did. thanks for the screenshots
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  #15  
Old 17 Apr 2008, 03:11
rob30UK rob30UK is offline
 
Join Date: Oct 2005
Actually... where are the screenshots?
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