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  #1  
Old 29 Mar 2010, 20:25
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Fungsten Fungsten is offline
 
Join Date: Jul 2006
A long time member of mine keeps getting this error message when trying to change his

password.


I just tried to change my password, and I got this message
"The administrator has banned your email address. You will need to change your email address in order to continue. If you think this is done in error, please click here to contact the administrator."

Huh?
Does anyone have a solution? Thanks.
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  #2  
Old 29 Mar 2010, 21:07
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Link14716 Link14716 is offline
 
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Real name: Matthew Gordon
Yes, make sure that you actually haven't banned his/her e-mail address accidentally by banning an entire domain or something.

Options -> User Banning Options -> Banned Email Addresses.
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  #3  
Old 29 Mar 2010, 21:18
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Fungsten Fungsten is offline
 
Join Date: Jul 2006
Originally Posted by Link14716 View Post
Yes, make sure that you actually haven't banned his/her e-mail address accidentally by banning an entire domain or something.

Options -> User Banning Options -> Banned Email Addresses.
No it's not.


BTW, I've been asking this question. Is there a fix for this error message:


Database error in vBulletin 3.8.5:
Invalid SQL:
SELECT COUNT(*) AS count
FROM attachment AS attachment
INNER JOIN post AS post USING (postid)
WHERE attachment.visible = 0;
MySQL Error : Unknown column 'postid' in 'from clause'
Error Number : 1054
Request Date : Monday, March 29th 2010 @ 03:14:10 PM
Error Date : Monday, March 29th 2010 @ 03:14:10 PM
Script : http://www.XXXXXXXXXXXXXX/forum/admi...ex.php?do=home
Referrer :
IP Address : XXXXXXXXXX
Username :
Classname : vB_Database
MySQL Version : 5.0.89-community
I'm getting it in the ACL index page. TIA.
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  #4  
Old 30 Mar 2010, 11:32
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
Are you 100% sure his email address is not banned? Try to signup a new account using the same email provider.

The error message is most likely caused by a modification.

To troubleshoot this, please remove any hacks and disable your plugins, then see if you still have this problem.
Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.
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  #5  
Old 30 Mar 2010, 18:32
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Fungsten Fungsten is offline
 
Join Date: Jul 2006
Originally Posted by Marco van Herwaarden View Post
Are you 100% sure his email address is not banned? Try to signup a new account using the same email provider.

The error message is most likely caused by a modification.

To troubleshoot this, please remove any hacks and disable your plugins, then see if you still have this problem.
Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.

I have tried to upload in ascii but the forum doesn't show up right.

I was able to register using the email address the user provided.

One question. I'm coming up with a lot of database errors. If I just try to upgrade to VB 4 will I still get those errors. Also, when I tried to re-install 3.8.5 the re-install stopped after I chose to upgrade; it said webpage cannot be found. So I don't know what would happen if I tried to upgrade to 4.0.
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Last edited by Fungsten; 30 Mar 2010 at 18:50.
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  #6  
Old 31 Mar 2010, 10:22
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
I don't know if upgrading would fix anything as it is still unclear what is the cause.
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