Register Members List Search Today's Posts Mark Forums Read

Reply
 
Thread Tools
  #1  
Old 12 Aug 2010, 15:39
Hell Bomb's Avatar
Hell Bomb Hell Bomb is offline
 
Join Date: Jun 2009
Real name: Tom Thorton
Has your hosting company ever screwed you?

OK, I literally just got screwed by my hosting company and I have no idea what to do about it. Basically I have been working on a new site for about 4 months (release date is next week) and my hosting company basically said **** you! The randomly close down my account and tell me that the account holder is the only one they are going to talk to. Yea well this wouldn't be a problem except the account holder has been gone for about 4 weeks and won't be back for another 3-4 months because of business. I paid for half the hosting and have been using it since the first day my friend (the account holder) has had it. If the account holder doesn't respond in 2 weeks they are going to close the account and delete the contents. Their is no way that I can get a hold of my friend till he returns. So I am going to lose 4 months of work (because all my Database backups are still on the server) and I have never made a full site backup to my local computer. Do you have any ideas? If not i figure it would still give you a good laugh...
__________________
http://www.trinityentertainment.net/
vBulletin 3.8 stylist - Temporarily unavailable (Anything from Small Edits to Full Skins)
Reply With Quote
  #2  
Old 12 Aug 2010, 16:24
r00028304 r00028304 is offline
 
Join Date: Aug 2010
always backup your content =/
Common Sense

Contact your friend, im sure he should have internet access where ever is is to talk to them be it vial mail or they live support system.
Reply With Quote
  #3  
Old 12 Aug 2010, 17:56
Hell Bomb's Avatar
Hell Bomb Hell Bomb is offline
 
Join Date: Jun 2009
Real name: Tom Thorton
Yea I do db backups nightly lol but they are saved on the online server...
__________________
http://www.trinityentertainment.net/
vBulletin 3.8 stylist - Temporarily unavailable (Anything from Small Edits to Full Skins)
Reply With Quote
  #4  
Old 12 Aug 2010, 20:34
KevinL KevinL is offline
 
Join Date: Apr 2005
Ouch...never had an issue that like this. I hope I never do.

I sure know that I would never do it to any of my clients either...unless there is very very good reason to, and even then there would be some warning.
Reply With Quote
  #5  
Old 13 Aug 2010, 10:56
Webzcas Webzcas is offline
 
Join Date: May 2006
Can they not be persuaded to allow you to generate a full backup, download it and find another host?
Reply With Quote
  #6  
Old 13 Aug 2010, 13:11
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
Based on the info you have given, i don't think they are that much unreasonable. If an account is suspended that is usually only communicated to the owner of the account. Same goes for a backup, you don't want your host to give a backup of your site to just someone who asks for it and claims to be a partner of the owner (given that the host probably can not verify this).
__________________
Marco van Herwaarden
Ex vBulletin.org Coordinator
Reply With Quote
  #7  
Old 13 Aug 2010, 19:31
Hell Bomb's Avatar
Hell Bomb Hell Bomb is offline
 
Join Date: Jun 2009
Real name: Tom Thorton
Originally Posted by Marco van Herwaarden View Post
Based on the info you have given, i don't think they are that much unreasonable. If an account is suspended that is usually only communicated to the owner of the account. Same goes for a backup, you don't want your host to give a backup of your site to just someone who asks for it and claims to be a partner of the owner (given that the host probably can not verify this).
True but i am the only one who has used the account in the last couple of months. I provided all the cPanel logins that have been used since the account was first created plus I am the owner of all the domains on the account. I think at the least that fact that i still know all the cPanel logins since the account was first made(which their has been 6) would be proof enough to at least give me a backup. Since before the account suspension I would of been able to do that anyways because I have the login info. Plus I am the founder of all 3 websites that the server hosts.

Originally Posted by Webzcas View Post
Can they not be persuaded to allow you to generate a full backup, download it and find another host?
Well after arguing with the guy for about 2 days I managed to be able to have him unsuspend the account for 2 hours to do a backup. So I was supposed to get 3 site, about 4.5 gigs of files and 9 databases each one over 150mb off the server in 2 hours... needless to say that I had 7 different people including myself scrambling to get all the files and databases off the server in time. We made it by about 15 minutes if that...

Originally Posted by KevinL View Post
Ouch...never had an issue that like this. I hope I never do.

I sure know that I would never do it to any of my clients either...unless there is very very good reason to, and even then there would be some warning.
well thats good to hear. I have never felt to screwed over in my life. They robbed my of 8 months of paid hosting(They canceled my account and I still had 8 months paid for, They refused to refund me) and my websites have been down for several days now and will not be able to get them up for at least 3-4 days. This whole thing has been a nightmare.

Anyone wanna recommend a good cheep hosting company?
__________________
http://www.trinityentertainment.net/
vBulletin 3.8 stylist - Temporarily unavailable (Anything from Small Edits to Full Skins)

Last edited by Hell Bomb; 13 Aug 2010 at 19:40.
Reply With Quote
  #8  
Old 13 Aug 2010, 22:24
Ninos Ninos is offline
 
Join Date: Jul 2010
Ouch, I'm sorry to hear all that.

For the size and resource usage of your sites I cannot recommend a good host as I've only been on a VPS/Dedicated server a couple of times and the service where sub standard to say the least.

Glad to see you got everything sorted, good luck with getting everything back up.
Reply With Quote
  #9  
Old 13 Aug 2010, 23:07
TNCclubman's Avatar
TNCclubman TNCclubman is offline
 
Join Date: Sep 2008
I'll ask.

Why was your account suspended and terminated with 8 months to go?
Reply With Quote
  #10  
Old 14 Aug 2010, 00:57
BirdOPrey5's Avatar
BirdOPrey5 BirdOPrey5 is offline
 
Join Date: Jun 2008
Real name: Joe D.
Originally Posted by TNCclubman View Post
I'll ask.

Why was your account suspended and terminated with 8 months to go?
x2

Also there are no "good cheap" hosting companies, it's one or the other... Personally I use URLJet they have an unadvertised super basic plan for $14.95 and it goes up from there...
__________________
-Joe
Former vb.org Moderator. Retired.

@BirdOPrey5 | All Things BOP5 | Joe's Ultimate Off Topic
Note - I no longer making new VB mods, sorry.
Reply With Quote
  #11  
Old 14 Aug 2010, 06:03
Marco van Herwaarden Marco van Herwaarden is offline
 
Join Date: Jul 2004
Best to have a look at the vBulletin.com Server Discussions forum.
__________________
Marco van Herwaarden
Ex vBulletin.org Coordinator
Reply With Quote
  #12  
Old 14 Aug 2010, 20:27
Hell Bomb's Avatar
Hell Bomb Hell Bomb is offline
 
Join Date: Jun 2009
Real name: Tom Thorton
Originally Posted by TNCclubman View Post
I'll ask.

Why was your account suspended and terminated with 8 months to go?
They said it was because of I was using a large ammount of resources but my forums have actually been quite a bit slower then usual so I don't see what they could be talking about. One of my forums only had about 75% of the usual people on it then usual. Plus i didn't even have a 1/5 of my bandwidth and used so their is no way that I could use that much resources when I had so little people on.
Originally Posted by BirdOPrey5 View Post
x2

Also there are no "good cheap" hosting companies, it's one or the other... Personally I use URLJet they have an unadvertised super basic plan for $14.95 and it goes up from there...
Hmmmm I'll have to check that one out.
__________________
http://www.trinityentertainment.net/
vBulletin 3.8 stylist - Temporarily unavailable (Anything from Small Edits to Full Skins)
Reply With Quote
  #13  
Old 15 Aug 2010, 11:52
Angel-Wings's Avatar
Angel-Wings Angel-Wings is offline
 
Join Date: Sep 2007
Maybe there were talking about the produced load and not the bandwidth ? Resizing an image from 15000x15000 down to 750x750 pixels produces a lot of load on the server. Also some VB addons eat some resources.

I'm sure they were complaining about this
Reply With Quote
  #14  
Old 15 Aug 2010, 22:33
Hell Bomb's Avatar
Hell Bomb Hell Bomb is offline
 
Join Date: Jun 2009
Real name: Tom Thorton
Originally Posted by Angel-Wings View Post
Maybe there were talking about the produced load and not the bandwidth ? Resizing an image from 15000x15000 down to 750x750 pixels produces a lot of load on the server. Also some VB addons eat some resources.

I'm sure they were complaining about this
Yea I am just saying that the less bandwidth meant their was less people then usual, their for server load should of been down.
__________________
http://www.trinityentertainment.net/
vBulletin 3.8 stylist - Temporarily unavailable (Anything from Small Edits to Full Skins)
Reply With Quote
  #15  
Old 16 Aug 2010, 01:28
Videx's Avatar
Videx Videx is offline
 
Join Date: Feb 2007
We got suspended once for server load - after complaining for months that the load on the server was too high! Since then I download my daily db backups via FTP scripts. And download full site backups monthly.

Is this guy deep in the jungle or something? Have him call and tell them they can talk to you. Not a big deal.
Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


New To Site? Need Help?

All times are GMT. The time now is 08:55.

Layout Options | Width: Wide Color: