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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3310
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2899
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1887
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2812
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1249
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2293
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	995
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1967
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1549
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2007
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 18:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 03:58

  #271  
Old 02 May 2008, 17:47
Tom_S Tom_S is offline
 
Join Date: Jan 2007
Real name: Tom
Originally Posted by IR15H View Post
If you're talking about the "ABC1" Ticket ID on helpcenter home, then the colour is defined by your style's CSS. ADMIN CP > Styles & Templates > Style Manager > Main CSS > Body > Normal Links CSS/Visited Links CSS > Font Color.


EDIT: If you're talking about on an actual ticket, where it says Ticket ID: ABC1 then; ADMIN CP > Styles & Templates > Style Manager > Main CSS > Small Font > Font Color.
Yes..the ABC1
__________________
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  #272  
Old 02 May 2008, 18:36
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by Namaless View Post
Is possible to use cache template??
Currently only 1 template is cached. I will cache the rest for the next release.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #273  
Old 03 May 2008, 01:29
Virtualshiner Virtualshiner is offline
 
Join Date: Jun 2007
I was wondering, how do you set who post the thread when someone makes a support ticket?
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  #274  
Old 03 May 2008, 01:37
dancue dancue is offline
 
Join Date: Feb 2008
What text could I insert under HelpCenter Main Settings for the Automatic Template edit if I wanted to include this within the quicklinks?
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  #275  
Old 03 May 2008, 02:26
dancue dancue is offline
 
Join Date: Feb 2008
1 - When I go to helpcenter statistics it says its beta 5.

2 - Can I make the width of the navigation wider?

3 - When managing departments there is not a field for inserting a forumid. I would prefer to have it there rather than in the main settings.

I am using vb version 3.7.0 Gold
This is a fresh install done about an hour ago.

Suggestions:
1 - Replies made to the ticket should also post on the thread posted within the forum specified.
2 - A thread prefix should be created with the thread automatically. Should say Open/Closed or Open/Solved.
3 - An area for sensitive data should be submitted. When posted by the user this data should only be seen by the admin. This is very important. Some sites have online stores where issues with payment could arise...requiring credit card info. Many other examples too.

Last edited by dancue; 03 May 2008 at 03:14.
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  #276  
Old 03 May 2008, 02:40
Hostboard's Avatar
Hostboard Hostboard is offline
 
Join Date: May 2002
Real name: Steven
Footer credit reads beta 5 even when you have beta 6 installed.
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  #277  
Old 03 May 2008, 13:36
Jase2 Jase2 is offline
 
Join Date: Dec 2007
Yes, sorry - seems that we forgot to update that. It will be fixed for next release.
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  #278  
Old 03 May 2008, 16:02
dancue dancue is offline
 
Join Date: Feb 2008
Jase,
Will you consider the suggestions I made in my post earlier?

Also, How do I make the width of the navigation wider?
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  #279  
Old 03 May 2008, 16:13
John3971 John3971 is offline
 
Join Date: Oct 2007
Location: Sweden
Real name: John
Originally Posted by dancue View Post
Jase,
Will you consider the suggestions I made in my post earlier?

Also, How do I make the width of the navigation wider?
to make it wider edit the template named HCENTER_SHELL
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  #280  
Old 03 May 2008, 16:43
dancue dancue is offline
 
Join Date: Feb 2008
I took a look at it and it says width=100%.

I don't see where I need to adjust it. I'd like to make it the same width as the navigation on usercp.

It's not a big deal, but I'd appreciate anyone's help with it.
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  #281  
Old 03 May 2008, 16:49
Vinny445 Vinny445 is offline
 
Join Date: Dec 2007
I have downloaded the latest package on this page and am being told after clicking on the HelpCenter link up on the nav bar, that this is beta 5. Same thing for the help page. However, it says beta 6 in products management, so I think I have the latest? I'm running the final release of vB 3.7 and I am not seeing anywhere to manage this system other than a few options in the usergroups and the main settings under vBoptions. I heard there should be a new section on the side panel in admincp... I don't see it. Paul, help me out here? Thanks
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  #282  
Old 03 May 2008, 16:57
Jase2 Jase2 is offline
 
Join Date: Dec 2007
The lite' version is not going to receive any more major features. We hope to move it to the release candidate stage, where only trivia bugs will be made.

Vinny445, that was missed off. We forgot to update the version number. Be assured that you are running the latest version. Will be fixed for next release
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  #283  
Old 03 May 2008, 17:06
Vinny445 Vinny445 is offline
 
Join Date: Dec 2007
Any idea why I don't have any options in the side panel of the admincp though? I can't add any departments of view statistics.

EDIT: It was collapsed, lol. I see it!
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  #284  
Old 03 May 2008, 17:09
dancue dancue is offline
 
Join Date: Feb 2008
Originally Posted by Vinny445 View Post
Any idea why I don't have any options in the side panel of the admincp though? I can't add any departments of view statistics.
I came across the same and thought it was an error.

I forgot to adjust permissions for each usergroup.

See if that's the same issue in your case.
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  #285  
Old 03 May 2008, 17:11
dancue dancue is offline
 
Join Date: Feb 2008
Originally Posted by Jase2 View Post
The lite' version is not going to receive any more major features. We hope to move it to the release candidate stage, where only trivia bugs will be made.

Vinny445, that was missed off. We forgot to update the version number. Be assured that you are running the latest version. Will be fixed for next release
When do you plan on releasing the pro version?
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