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  #1  
Old 29 Aug 2011, 13:39
SweDev SweDev is offline
 
Join Date: Aug 2011
Question How good or bad is vB on support?

Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!
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  #2  
Old 29 Aug 2011, 13:56
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borbole borbole is offline
 
Join Date: Jan 2010
Originally Posted by SweDev View Post
Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!
From what I have seen the support is very good at both vb forums.
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  #3  
Old 29 Aug 2011, 14:04
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BirdOPrey5 BirdOPrey5 is offline
 
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Real name: Joe D.
If you are buying the siute you get support through the vbulletin ticket support system so you don't need to rely on the forums but you can if you want to.
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  #4  
Old 29 Aug 2011, 14:16
silvermerc silvermerc is offline
 
Join Date: Apr 2006
Real name: Ross
I don't rely on the ticket system often, i prefer to use the forum for support.
Ross
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  #5  
Old 29 Aug 2011, 14:20
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borbole borbole is offline
 
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Originally Posted by silvermerc View Post
I don't rely on the ticket system often, i prefer to use the forum for support.
Ross
If you will need fast and personal support then it would be better to use the Ticket System.
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  #6  
Old 29 Aug 2011, 15:35
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blind-eddie blind-eddie is offline
 
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Real name: Tim
But, vbulletin will not support any vbulletin software that has been altered.
Meaning you can not have any addons added to your site to get support.
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  #7  
Old 29 Aug 2011, 18:14
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kall kall is offline
 
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Real name: Ace
Originally Posted by SweDev View Post
I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...
What does that have to do with support?

The model and price changed. Some people paid $99, that was prior to the launch of the app proper, and before the new model, which allows the users to publish the apps under their own accounts.
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  #8  
Old 29 Aug 2011, 18:49
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TheLastSuperman TheLastSuperman is offline
 
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Real name: Michael Miller Jr
Support is great and if you use a third party modification or style then they should provide support or simply come here and the community is generally more than helpful .
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  #9  
Old 30 Aug 2011, 13:23
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iyama iyama is offline
 
Join Date: Sep 2008
The support is okay. Buth for a small question/explain the are &%$#.
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  #10  
Old 30 Aug 2011, 15:07
SweDev SweDev is offline
 
Join Date: Aug 2011
THANK YOU all for many good answers! It really helped my decision to get your insights on this :-)
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  #11  
Old 30 Aug 2011, 21:06
dlewisr dlewisr is offline
 
Join Date: Mar 2011
Each time I have needed support, 3 times in all, the support has always been prompt and really helpful. I would definitely recommend.
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  #12  
Old 30 Aug 2011, 21:35
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Brandon Sheley Brandon Sheley is offline
 
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Real name: Brandon
I've always been happy with the support here and over at the .com
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  #13  
Old 30 Aug 2011, 23:12
thecore762 thecore762 is offline
 
Join Date: Jul 2008
The support is good.
Ticket support is great if you need help with default stuff that comes with vB, but if you need help with third party stuff like superman stated, come here.
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  #14  
Old 30 Aug 2011, 23:15
River J River J is offline
 
Join Date: Jun 2011
Originally Posted by blind-eddie View Post
But, vbulletin will not support any vbulletin software that has been altered.
Meaning you can not have any addons added to your site to get support.
They've helped me in the past and we have a lot of addons.

Any time I have used support it was always replied on very quickly and it explained how to fix any problems you have in detail.
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  #15  
Old 31 Aug 2011, 11:18
SweDev SweDev is offline
 
Join Date: Aug 2011
Thumbs up

Thanks again everyone! I'm buying vB4 P+M Suite today and look forward to be an active part of this forum :-)

BTW; please have a look at my other vB4 questions here;
- Top 10 best tips mods when setting up a new vBulletin v4.x Publ.&Mob-suite?
- vB4 compatible with OSX 10.7 Lion?
- Any level / group limitations in vB4?
Thanks :-)
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