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microSUPPORT (Ticketing & F.A.Q) Details »
microSUPPORT (Ticketing & F.A.Q)
Mod Version: 1.2.0, by MaryTheG(r)eek (Member) MaryTheG(r)eek is offline
Developer Last Online: Mar 2012 I like it Show Printable Version Email this Page

This thread is in the Modification Graveyard.
vB Version: 3.8.2 Rating: (2 votes - 5.00 average) Installs: 41
Released: 08 May 2009 Last Update: 11 May 2009 Downloads: 182
Not Supported DB Changes Uses Plugins Auto-Template Additional Files Translations Is in Beta Stage  

Removed by the Author because:
  • For 7 mods, there are 1905 downloads but only 577 clicked installed.
  • For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
  • I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION
After all, I'll stop be the idiot on this market.

Maria
microSUPPORT
ver 1.2.0 (Released 11 May 2009)

Fully working Ticketing & F.A.Q Support Module


Compatible with versions: 3.6.x - 3.7.x - 3.8.x


1.- Usage

I developed this module for my own use. I used to use in the past Kayako and DeskPRO. Really professional support scripts but with so, so, so many features for my needs, so finally I was wasting more time trying to use them, than to offer real support. That's why I decided to code my own module, having in mind to be easy like usining emails, but of course with much more features. Now, I'm sharing this with you, wishing to become a useful tools in your hands.

2.- Installation






The installation is pretty easy, has been checked many times for installing and uninstalling the product. Just follow these steps below:
  • Download and unzip the file microSUPPORT.zip
  • Open the folder vbulletin and select all files and subfolders inside it
  • Connect to your website and open the directory where is your vBulletin installation (usally forum, forums, portal etc).
  • Upload the selected files to your site. If you fellow the right way then the file support.php must be on the same level as the index.php file of vBulletin.
  • Before any new installation is good to backup your database before, even if nobody is doing it (including me). At lease turn your site off
  • Check at your AdminCP->vBulletin Options->Plugin/Hook System that Plugin system is enabled.
  • From your AdminCP->Plugin System->Manage Products choose Add/Import Product and import the product: product-microsupport.xml
3.- Configuration







As every vBulletin product, you need to make some initial configuration before it goes live.
  • MicroSUPPORT Options
  • Setup FAQ categories, Support Departments, Supported Products. Setting Ticket statuses is optional as you can only edit them. Actually this is only for those operating a non-English site, to translate the statuses. Otherwise you can't add/delete statuses.
  • Setup usergroup permissions.
4.- Template Modification


The module is using it's own templates, so it doesn't needs any template modification except if you want to add a link to the navbar. In this case you need to modify the NavBar template.

Open it and find:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Add below:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.







5.- Copyright
  • You can modify the code as you like to meet your special needs
  • You can distribute this module AS IS, but NOT FOR PROFIT
  • My copyright link must remain always visible.
  • Even if there is an option to automatically turn off my copyright link, you can't do that unless you're member of my club.

6.- Others
  • There is no commercial version, but in the upcoming days should be a special version just for my club's members.
  • Support is limited due to lack of FREE TIME.
7.- Version 1.1.0 New Features & Bug fixes
  • Fixed the bug where the email didn't sent to client by using mail function instead vbmail.
  • Added attachment option to new tickets and replies
  • Added filtering option to ticket listing (Tech section). Now a Technician can eliminate the amount of tickets by filtering them by Department and/or Product and/or Ticket status.
  • More options in microSUPPORT general options:
  • Different email to user for new ticket than the reply
  • Default email address (Technician) for notifications for new tickets or new replies.
  • Email footer
  • HTML emails to user
  • Email priority
  • User salutation in email
  • Allowed attachment types.


8.- How to upgrade
  • Unzip and upload all files and folders
  • CMOD 777 directory microsupport/attachments/
  • Import product-microsupport.xml checking to overwrite.
  • Set the extra options
9.- Version 1.2.0 Bug fixes
  • In ticket view the data of original post were wrong. Fixed.
  • When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.
10.- Upgrade from 1.1.0 to 1.2.0
  • Upload file support.php
  • Import product-microsupport.xml checking to overwrite.
Enjoy it
Maria

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

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Show Your Support

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.
  #76  
Old 24 May 2009, 01:52
jtslater jtslater is offline
 
Join Date: Jan 2009
I have not installed the product yet, curious to know if there is an ability to have vBulletin open a ticket in this helpdesk when a user reports a thread. Rather than sending the mod team an e-mail, would love to have a ticket opened in this helpdesk.
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  #77  
Old 24 May 2009, 02:55
Trana Trana is offline
 
Join Date: Apr 2005
I get the following error when trying to overwrite the xml product file during an install:

Invalid SQL:
UPDATE language SET title = title, phrasegroup_adv_gallery = 'a:186:{s:12:\"add_category\";s:12:\"Add Category\";s:20:\"add_rating_for_image\";s:20:\"Ad d Rating for Image\";s:16:\"add_to_favorites\";s:16:\"Add to Favorites\";s:18:\"additional_options\";s:18:\"Add itional Options\";s:24:\"adv_gallery_stats_closed\";s:17:\ "Statistics Closed\";s:24:\"adv_gallery_stats_navbar\";s:9:\"T op Stats\";s:24:\"alert_gallery_turned_off\";s:145:\" <div align=\"center\" style=\"color:red; background-color:white; border:1px solid black;\"><b>Alert:</b> The gallery is currently turned off!</div>\r\n\";s:22:\"allow_other_users_rate\";s:32:\" Allow Other Users to Rate ............ (it goes on for a LONG time)

MySQL Error : Unknown column 'phrasegroup_microsupport' in 'field list'
Error Number : 1054
Any ideas what the problem is?
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  #78  
Old 24 May 2009, 05:53
MaryTheG(r)eek MaryTheG(r)eek is offline
 
Join Date: Oct 2006
Real name: Maria
Originally Posted by Trana View Post
I get the following error when trying to overwrite the xml product file during an install:



Any ideas what the problem is?
Seems that you messed up your system. Try to repair/optimize your database.

Maria
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  #79  
Old 24 May 2009, 10:02
Charles_1 Charles_1 is offline
 
Join Date: Jun 2006
Real name: Karel Polívka
Originally Posted by Andyrew View Post
Bug: If you disable products it stops the department from working, when i disable products the display then is wrong and also departments won't show the drop down list of departments.
Yes, I can confirm this.

When I disable Product section in admincp (Use Products), then Department menu is just blank in form for new ticket and fields for Products contains: "; ".

microSUPPORT v1.2.0
vBulletin v3.8.2
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  #80  
Old 24 May 2009, 11:20
MaryTheG(r)eek MaryTheG(r)eek is offline
 
Join Date: Oct 2006
Real name: Maria
Originally Posted by Charles_1 View Post
Yes, I can confirm this.

When I disable Product section in admincp (Use Products), then Department menu is just blank in form for new ticket and fields for Products contains: "; ".

microSUPPORT v1.2.0
vBulletin v3.8.2
I'll check it and I'll revert later today.

Thank you
Maria
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  #81  
Old 24 May 2009, 13:05
Alfa1's Avatar
Alfa1 Alfa1 is offline
 
Join Date: Dec 2005
How does this handle reports and the contact us form?
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  #82  
Old 24 May 2009, 15:38
MaryTheG(r)eek MaryTheG(r)eek is offline
 
Join Date: Oct 2006
Real name: Maria
Originally Posted by Alfa1 View Post
How does this handle reports and the contact us form?
It doesn't handles them at least for the moment. But as long as the contact form can be accessible (depending on your setup) from non register users, can't handes it at all.

Maria
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  #83  
Old 24 May 2009, 22:28
ragtek ragtek is offline
 
Join Date: Mar 2006
Location: austria, croatia
Everytime the same.
Removed by the Author because:

*
For 7 mods, there are 1905 downloads but only 577 clicked installed.
*
For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
*
I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION

After all, I'll stop be the idiot on this market.

Maria
C'mon, if we all(the coders) would make it this way, vb.org could close because nobody would release anything...

They existed in the past, the will exist in the future and we can't do make anything.
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  #84  
Old 24 May 2009, 22:37
Trana Trana is offline
 
Join Date: Apr 2005
I'm just testing it right now, but it seems like a great mod. You should do a light and full version, give away the light here and sell the full version on your site.
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  #85  
Old 24 May 2009, 22:39
Trana Trana is offline
 
Join Date: Apr 2005
One other thing that I should mention, I can't even download the screen shots for some of your mods on your own site because you have to be a paid owner in order to download files.
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  #86  
Old 24 May 2009, 23:59
ShiZoPhreN ShiZoPhreN is offline
 
Join Date: May 2008
Real name: Maik
Removed by the Author because:

*
For 7 mods, there are 1905 downloads but only 577 clicked installed.
*
For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
*
I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION

After all, I'll stop be the idiot on this market.

Maria
Maria, thank you so much for making these famous Plugins/Add-On's thats pity but the users have year after year, lost to gratitude

I think its a good idea, that you remove your Add-Ons here

Sorry for my bad english and have a nice day/night..

Greets from Germany..
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  #87  
Old 26 May 2009, 22:00
SCRIPT3R SCRIPT3R is offline
 
Join Date: Jan 2005
Originally Posted by MicroHellas View Post
Removed by the Author...
Seriously, did anyone expect anything different? Business as usual for MH
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