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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3312
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2904
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1892
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2816
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1253
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2297
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	997
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1971
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1551
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2009
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
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Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 18:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 03:58

  #31  
Old 17 Apr 2008, 12:56
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
I dont understand what you mean Kurtz, do you mean can other users reply to tickets rather just admin usergroup?

Under usergroup options you are able to define who can manage tickets, if allowed, any usergroup can manage tickets.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #32  
Old 17 Apr 2008, 13:01
powerful_rogue's Avatar
powerful_rogue powerful_rogue is offline
 
Join Date: Jan 2007
Real name: Dave
Hi,

Thank you for this mod! Its a lifesaver! Up until now ive been using a shabby 3rd party script.

One problem ive got is I cant see the text in the Navigation or Administration section. Ive attached a screenshot.

Which template will I need to edit to change this?

Many Thanks
Attached Images
File Type: jpg help.jpg (14.3 KB, 67 views)
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  #33  
Old 17 Apr 2008, 13:03
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
The template is HCENTER_SHELL, I believe it is something to do with the style you are using.

Might just be a case of changing the id field of the links.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #34  
Old 17 Apr 2008, 13:08
powerful_rogue's Avatar
powerful_rogue powerful_rogue is offline
 
Join Date: Jan 2007
Real name: Dave
Thanks for the quick reply.

Im looking in the template but a bit stuck! Which part of the template refers to the css of the text colour in the navigation/Admin section

Thanks
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  #35  
Old 17 Apr 2008, 13:13
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
I am just guessing here because I cant replicate the bug, but in the HCENTER_SHELL template find class="$navclass[mytickets]" and remove it and see if the link appears?

Only do it for one link and test it, then you can update the rest if it works.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #36  
Old 17 Apr 2008, 13:22
powerful_rogue's Avatar
powerful_rogue powerful_rogue is offline
 
Join Date: Jan 2007
Real name: Dave
Originally Posted by PaulSonny View Post
I am just guessing here because I cant replicate the bug, but in the HCENTER_SHELL template find class="$navclass[mytickets]" and remove it and see if the link appears?

Only do it for one link and test it, then you can update the rest if it works.

Thanks, Paul.
Thank you

I gave that a try but it didnt work. I did however change $navclass[mytickets] to vbmenu_option and it now shows up a treat
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  #37  
Old 17 Apr 2008, 13:32
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Ok thanks for the reply powerful_rogue. I will update the templates now to avoid any future issues with other installations.

Edit: Updated for Next Release.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #38  
Old 17 Apr 2008, 13:59
KURTZ KURTZ is offline
 
Join Date: Nov 2006
Real name: Christian
Originally Posted by PaulSonny View Post
I dont understand what you mean Kurtz, do you mean can other users reply to tickets rather just admin usergroup?

Under usergroup options you are able to define who can manage tickets, if allowed, any usergroup can manage tickets.

Thanks, Paul.
i mean exactly this

anyway Paul, is possible to improve this hack with the possibility to give at a specific user(s) which can manage the tickets?
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  #39  
Old 17 Apr 2008, 14:13
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Bosco Wong, if you read announcements and notifications, not all features are working, such as notifications.

Kurtz, I will try and work on a solution.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #40  
Old 17 Apr 2008, 14:15
KURTZ KURTZ is offline
 
Join Date: Nov 2006
Real name: Christian
thanks mate
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  #41  
Old 17 Apr 2008, 14:26
mkinnov8 mkinnov8 is offline
 
Join Date: Oct 2006
Real name: Kev
Paul...

Thank you so much , this helps a lot.

Cheers
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  #42  
Old 17 Apr 2008, 14:29
John3971 John3971 is offline
 
Join Date: Oct 2007
Location: Sweden
Real name: John
Originally Posted by Bosco Wong View Post
i wOULD lIKE tO Add feature Close Ticket Open Ticket

Ticket Numbers

Auto Pm About Your Ticket

Automatic Ticket On The Thread Forum
Close Ticket and Open Tickets is already implented. but the names are Resolved and Unresolved
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  #43  
Old 17 Apr 2008, 14:40
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
I have added Ticket Number to the 'My Tickets' page, available in the next release.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #44  
Old 17 Apr 2008, 15:11
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
I have sorted out the Automatic New Thread Upon New Ticket feature and will be available in the next release.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #45  
Old 17 Apr 2008, 16:20
powerful_rogue's Avatar
powerful_rogue powerful_rogue is offline
 
Join Date: Jan 2007
Real name: Dave
Hi Paul.

the new additions sound great. When do you reckon the next release will be?
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