Register Members List Search Today's Posts Mark Forums Read

Reply
 
Thread Tools
  #1  
Old 13 Jun 2017, 14:24
AmandaM AmandaM is offline
 
Join Date: Aug 2016
The Website Cannot Display the Page HTTP 500

Hello All,

I have been receiving emails from multiple users with the following error message:

The Website Cannot Display the Page
HTTP 500

The users are able to access the login page and once they enter their credentials they are transferred to this error page. It seems this error follows the account as they have tried multiple computers and still have the same error message. This has happened to roughly 30-40 accounts now.

The error message when using Google Chrome is reported as:

A System Error has occurred.
The software is experiencing a systems error.
You should attempt to repeat your last action. If this error occurs again, please
contact the site administrator.

I have GoDaddy as my Host and I am only showing 2 errors on my cPanel:

[Tue Jun 13 04:07:10.394606 2017] [autoindex:error] [pid 24837:tid 140131631548160] [client 66.249.73.4:37836] AH01276: Cannot serve directory /home/jamesmeyers1/public_html/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.xhtml,index.wml,index.perl,index.pl,i ndex.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,i ndex.php,index.phtml,index.shtml,default.htm,default.html,home.htm,index.php5,De fault.html,Default.htm,home.html,welcome.html) found, and server-generated directory index forbidden by Options directive

[Tue Jun 13 01:03:50.490587 2017] [autoindex:error] [pid 20862:tid 140131673507584] [client 66.249.65.151:42583] AH01276: Cannot serve directory /home/jamesmeyers1/public_html/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.xhtml,index.wml,index.perl,index.pl,i ndex.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,i ndex.php,index.phtml,index.shtml,default.htm,default.html,home.htm,index.php5,De fault.html,Default.htm,home.html,welcome.html) found, and server-generated directory index forbidden by Options directive

Lastly, the only way that I have found to correct the problem is to delete the users account and create a new one for them. However, that has been a temporary repair as I am now getting contacted by users who this is happening to again.

Any thoughts??

Thank you in advance,

Amanda
Reply With Quote
  #2  
Old 13 Jun 2017, 15:33
In Omnibus's Avatar
In Omnibus In Omnibus is offline
 
Join Date: Apr 2010
Real name: Kris
Place the site in debug mode and see if it gives you more detail.

http://vb5support.com/reference/debug_mode

A 500 error is too general to diagnose without more information.

500 is a general server error, not a software error.
Reply With Quote
  #3  
Old 13 Jun 2017, 17:22
AmandaM AmandaM is offline
 
Join Date: Aug 2016
Thank you for your reply. I will try this however, I am not a software developer nor do I edit code in a text editor. Unfortunately, my level of knowledge when it comes to running the backend of this forum is very basic and when it comes to looking at the code and re-writing it, this is where I have troubles.
Reply With Quote
  #4  
Old 14 Jun 2017, 19:32
noypiscripter's Avatar
noypiscripter noypiscripter is offline
 
Join Date: Aug 2013
@Amanda,

Were you able to turn on debug mode? Or do you need help?

Glenn
__________________
Glenn Vergara, an ex-vB Developer, now a vB Mod Developer

GIPHY for vB5 | AutoLinker | Video Attachments Player | New Registered Users Module | Clear System Cache Cron | DragNDrop Upload | Topic AJAX AutoUpdate | Force Read Topic
Reply With Quote
  #5  
Old 14 Jun 2017, 20:36
AmandaM AmandaM is offline
 
Join Date: Aug 2016
Hello again Glenn This is something I will of course need help on, again. I know I mentioned this problem to you in the past but it's still going on. When you are free would you mind sending me an email? Do you still have my email address?
Thanks!!
Amanda
Reply With Quote
  #6  
Old 15 Jun 2017, 03:52
noypiscripter's Avatar
noypiscripter noypiscripter is offline
 
Join Date: Aug 2013
Email sent
__________________
Glenn Vergara, an ex-vB Developer, now a vB Mod Developer

GIPHY for vB5 | AutoLinker | Video Attachments Player | New Registered Users Module | Clear System Cache Cron | DragNDrop Upload | Topic AJAX AutoUpdate | Force Read Topic
Reply With Quote
  #7  
Old 27 Jun 2017, 19:42
AmandaM AmandaM is offline
 
Join Date: Aug 2016
Hello Glenn, haven't heard back from you in awhile. Just checking in to see if you are still available
Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


New To Site? Need Help?

All times are GMT. The time now is 18:26.

Layout Options | Width: Wide Color: