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microSUPPORT for vB4 Details »
microSUPPORT for vB4
Mod Version: 4.6.0, by MaryTheG(r)eek (Member) MaryTheG(r)eek is offline
Developer Last Online: Mar 2012 I like it Show Printable Version Email this Page

This thread is in the Modification Graveyard.
vB Version: 4.0.2 Rating: (22 votes - 4.77 average) Installs: 177
Released: 13 Dec 2009 Last Update: 31 Mar 2010 Downloads: 970
Not Supported DB Changes Uses Plugins Auto-Template Additional Files Translations Is in Beta Stage  

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Similar Mod
Mod Developer Type Replies Last Post
Major Additions microSUPPORT (FAQ & Ticketing) MaryTheG(r)eek Modification Graveyard 18 18 Jan 2010 09:11
Major Additions microSUPPORT (Ticketing & F.A.Q) MaryTheG(r)eek Modification Graveyard 86 26 May 2009 21:00
Major Additions microSUPPORT (Ticketing & F.A.Q) MaryTheG(r)eek Modification Graveyard 3 24 May 2009 05:43
Major Additions microSUPPORT (Ticketing & F.A.Q) MaryTheG(r)eek Modification Graveyard 4 21 May 2009 16:00

  #271  
Old 09 May 2010, 09:03
MaryTheG(r)eek MaryTheG(r)eek is offline
 
Join Date: Oct 2006
Real name: Maria
Originally Posted by kall View Post
Umm.

You may want to re-look at that clause. Why would I download it if I can't use it (or even, some of it.)?
You can download and use it as it is. You can also modify the code to meet your special needs, just you can't share these modifications with others.

As for the last. It means that you can't copy a part of the code (eg a function) and add this code to another script. What's bad on this? None developer permits copy and paste of his/her code to another script.

Maria
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  #272  
Old 09 May 2010, 11:29
josh2007 josh2007 is offline
 
Join Date: Mar 2009
Im having a problem with this but it only seems to be in browsers other than Internet Explorer. When you login to the site its fine but when you go to the support addon it logs you out. And even if you log in again it says thank you for loggin and then it takes you back to the support page and your logged back out. Sounds like a cookie issue.

http://www.findingjesustoday.com
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  #273  
Old 09 May 2010, 22:52
wIrEs wIrEs is offline
 
Join Date: Dec 2006
Originally Posted by Jabong82 View Post
When you click on the NavTab, there should be links under it. There should be "New Ticket", "My Tickets". and "Technician". Do you not have these links?
sorry, i wasn't looking there, it works with vb4.0.3
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  #274  
Old 11 May 2010, 06:19
wIrEs wIrEs is offline
 
Join Date: Dec 2006
Bug in adding new product category.

When adding " ' " (Prime symbol) in the name of the category, there is a MySQL ERROR.


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

reproduce error with:
sample: Viewing New Posts or Today's Posts
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  #275  
Old 11 May 2010, 06:25
wIrEs wIrEs is offline
 
Join Date: Dec 2006
I would like to know if developer is thinking about adding language support, to be able to change language in product, departments, faqs, questions, answers...etc. I am willing to help traduce into French and Spanish.

Or, my question will be how to create a language file to import to change my categories, faqs, everything i've added to the microsupport system into different languages Or how to add vb rawphrase instead of actual words..

thanks in advance.

Last edited by wIrEs; 14 May 2010 at 22:32.
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  #276  
Old 12 May 2010, 16:36
GameFreak2009's Avatar
GameFreak2009 GameFreak2009 is offline
 
Join Date: Feb 2010
Will this be updated for vB4.0.3PL1? It has some huge style and database issues.

Several Database Error Messages and Also the Style is f*cked up,
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  #277  
Old 12 May 2010, 23:20
Jabong82 Jabong82 is offline
 
Join Date: Feb 2010
Originally Posted by GameFreak2009 View Post
Will this be updated for vB4.0.3PL1? It has some huge style and database issues.

Several Database Error Messages and Also the Style is f*cked up,
I am running 4.0.3 PL1 and this mod works fine. I'm not sure what the issues you are running into. I just tested it and it works fine on my board. Maybe a conflict with another mod?
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  #278  
Old 13 May 2010, 13:37
[email protected] Alex@Mk3OC is offline
 
Join Date: Dec 2007
As above running great on 4.0.3 PL1 here as well
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  #279  
Old 14 May 2010, 22:32
wIrEs wIrEs is offline
 
Join Date: Dec 2006
Originally Posted by [email protected] View Post
As above running great on 4.0.3 PL1 here as well
same here..
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  #280  
Old 15 May 2010, 19:16
docvader's Avatar
docvader docvader is offline
 
Join Date: Dec 2002
Any way of changing "HelpDesk" in the navbar to something else, like "Support"?

Changing the title in the options does not change all the various instances of "HelpDesk"

And what stylvars setting changes the header color and background color of the blocks on the main help desk page?

Great mod. Appreciate the work done on this.
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Last edited by docvader; 15 May 2010 at 19:33.
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  #281  
Old 15 May 2010, 21:30
Jabong82 Jabong82 is offline
 
Join Date: Feb 2010
Originally Posted by docvader View Post
Any way of changing "HelpDesk" in the navbar to something else, like "Support"?

Changing the title in the options does not change all the various instances of "HelpDesk"

And what stylvars setting changes the header color and background color of the blocks on the main help desk page?

Great mod. Appreciate the work done on this.
You can accomplish this by doing a phrase change.

AdminCP->Language and Phrases -> Search In Phrases -> Then Search for "Help Desk"

Then replace the phrase with whatever you want. I changed mine to "Support" as well.
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  #282  
Old 15 May 2010, 21:46
docvader's Avatar
docvader docvader is offline
 
Join Date: Dec 2002
Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!
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Last edited by docvader; 15 May 2010 at 21:52.
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  #283  
Old 15 May 2010, 21:56
Jabong82 Jabong82 is offline
 
Join Date: Feb 2010
Originally Posted by docvader View Post
Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!
I changed them all. If you only want to edit the NavTab, you can go into the actual template.

AdminCP->Style Manager->Edit Templates->MicroSupport Templates -> MicroSupport_TabMenu


Then find "{vb:var vbphrase.microsupport_support}"

and change that to whatever you want to say in the NavBar (there are 2 places you have to change in the template).

Edit= OK cool!
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  #284  
Old 17 May 2010, 14:28
syrus.xl's Avatar
syrus.xl syrus.xl is offline
 
Join Date: Jun 2005
Nice one Maria... Installed, Nominated and Rated!
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  #285  
Old 17 May 2010, 18:56
docvader's Avatar
docvader docvader is offline
 
Join Date: Dec 2002
I've been using this for a bit, and I really find it to be indispensable when providing help or answers to my community. Really great stuff, awesome job Maria.

One issue: when I edit a FAQ, or a response that I converted into a FAQ, the formatting disappears, and everything turns into one long sentence. Not that big of an issue, I copy the original FAQ into Notepad++, edit it there, and copy back into your edit box. Would be nice if it kept Vbulletins edit capabilities though.

PS: I would purchase the full version from your site just to show my appreciation for what you've done for us here, but, I can't seem to figure out what it does (your site needs a little coaxing and buffing...)
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