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microSUPPORT (F.A.Q & Ticketing Live Support) Details »
microSUPPORT (F.A.Q & Ticketing Live Support)
Mod Version: 4.6.4, by micheal332001 (Member) micheal332001 is offline
Developer Last Online: Oct 2015 I like it Show Printable Version Email this Page

This modification is currently quarantined.
vB Version: 4.0.x Rating: (15 votes - 4.13 average) Installs: 151
Released: 27 Nov 2010 Last Update: 10 Mar 2011 Downloads: 1192
Not Supported DB Changes Uses Plugins Template Edits Auto-Template Additional Files Translations  

1.- How it works
  • Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.
  • By opening a ticket, a copy is going to member, and a notification is going to technicians.
  • Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.
  • Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add it to as many FAQ categories he wants.
  • Member gets the reply, and if he is not totally satisfied, he visits your site to continue the discussion and so on.
  • Member and/or Technician can close a ticket
  • Member and/or Technician can re-open a ticket
2.- Frontend Features
  • Open a Ticket
  • My Tickets
  • F.A.Q listing
  • Live Support
  • Information Blocks:
    • Latest Questions
    • Important Questions
3.- Technician Features
  • Support Tickets List, which can be filtered by:
    • Department
    • Product
    • Status
  • Actions for each ticket:
    • Reply
    • Close
    • Re-open
  • Actions when replying to a ticket:
    • Select to include a predefinied reply
    • Save reply in predefinied replies
    • Save reply in as many FAQ categories he wants.
  • Predefinied Replies (Add, Edit, Delete).
  • Add Question to F.A.Q
  • List F.A.Q
4.- Administrator Features
  • Unlimited depth level of categories for F.A.Q
  • Extra Fields
    • Text
    • Radio Button
    • Checkboxes
    • Droplist
    • Textarea
  • Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.
  • Products
  • Can turn use of Departments On/Off
  • Can turn use of Products On/Off
  • Setup the text for the email to Member, upon new ticket creation
  • Setup the text for the email to Member, upon a new reply from technician
  • Setup the text for the email to Member, upon ticket's auto close.
  • Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.
5.- Usergroup Permissions
  • Can access the support section
  • Can submit tickets
  • Can attach files to ticket
  • Support priority (lower number means higher priority)
  • Belongs to Technicians group or not
6.- Installation
  • Upload all files to your site keeping the same structure.
  • CMOD 777 directories:
    • microsupport/attachments
  • Imprort product-microsupport.xml from your admincp
  • Setup Usergroup permissions
  • Setup General Options
  • Setup Live Support Config
  • Setup Spam Settings
7.- Copyright
  • Removing my copyright link from the page's footer is illegal. This module is a copyrighted work of Totally-scripts.comi (aka micheal332001).
Also Many thanks to Maria for letting me take over her add-on aka MicroHellas

***************************************************************
Change Log

27th Nov 2010
  • Live Support Added
  • Live Support Mini Block Added
3rd Dec 2010
  • Live Support System Settings

    • No Advisers Online Message
    Place the message you want to show your members when there our no advisers online
    • Advisers Busy Message
    Place the message you want your members to see when your advisers are busy.
    • Aviser Online Image
    Place the image name that you want to use for advisers online
    I.E. (onlineimage.png)
    Place the image within the folder ( microsupport/images/ )
    • Adviser Off Line Image
    Place the off line image name here I.E (offline.png)
    Place the image within the folder ( microsupport/images/ )
    • Adviser Busy Image
    Place the image you want to use for advisers busy status. I.E (inchat.png)
    Place the image within the folder ( microsupport/images/ )
    • Live Support Welcome Message
    Place your welcome message here that members will see once they have logged into the live support system.
    • Live Support Login Message
    Place the login message you want to show your members here.
    • Live Support Image Size
    This is the size of the live support images within the main swf file.
    • Login/Welcome Text Colour
    What colour would you like the login/welcome text to be when viewing the live support system.
    • Live Support Mouse Over Colour
    What colour would you like to use for the mouse over colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Mouse Down Colour
    What colour would you like to use for the mouse down colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Mouse Up Colour
    What colour would you like to use for the mouse up colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Online Users Text
    Place the text for the online users list.
9th Dec 2010

Added Live Support forum side block within the install.

23rd Jan 2011

Added within the live support swf the ability to log members out as requested.

********************************************************************
Fixed
Fixed the problem with the quote marks

Added live support image to top of support page See screen shot
Fixed the ' errors within the faq's and Predefinied Reply
Added 2 new templates
These templates what the user that the live support is on or off line and if all advisers are busy.

28th Feb 2011

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes


This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.
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  #346  
Old 18 Apr 2013, 13:13
mitch84 mitch84 is offline
 
Join Date: Mar 2008
Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you
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  #347  
Old 18 Apr 2013, 13:34
thang28101993 thang28101993 is offline
 
Join Date: Feb 2010
Real name: fdsafds
Originally Posted by mitch84 View Post
Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you
I have done with instruction in this page:

http://www.vbulletin.org/forum/showt...254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template
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  #348  
Old 18 Apr 2013, 13:35
thang28101993 thang28101993 is offline
 
Join Date: Feb 2010
Real name: fdsafds
Originally Posted by mitch84 View Post
Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you
I have done from instruction in this page:

http://www.vbulletin.org/forum/showt...254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template
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  #349  
Old 18 Apr 2013, 16:13
mitch84 mitch84 is offline
 
Join Date: Mar 2008
I use file modified but I have a error after when I submit a ticket:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

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  #350  
Old 18 Apr 2013, 22:45
jonathan1120 jonathan1120 is offline
 
Join Date: Mar 2012
Originally Posted by tutsgraphic View Post
i get this error:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

how to fix this?
Heyy I had the same problem! What you have to do, is download an older version of vBulletin (I used v4.0.8) and copy the functions_wysiwyg.php file over and place it in your your included folder as vBulletin removed this file in one of the v4.1.x versions.

You can find the file here: ./incluces/functions_wysiwyg.php

Simply place it in the same place, but on your forum and this error should be resolved for you
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  #351  
Old 19 Apr 2013, 17:29
thang28101993 thang28101993 is offline
 
Join Date: Feb 2010
Real name: fdsafds
Any one can help me? The issue in post 345,
Thanks so much!
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  #352  
Old 24 Apr 2013, 11:04
thang28101993 thang28101993 is offline
 
Join Date: Feb 2010
Real name: fdsafds
Please a gain! I really need this mod!
Thanks so much!
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  #353  
Old 24 Apr 2013, 15:29
mitch84 mitch84 is offline
 
Join Date: Mar 2008
Originally Posted by mitch84 View Post
I use file modified but I have a error after when I submit a ticket:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.
hi, nobody can help me? thx
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  #354  
Old 25 Apr 2013, 23:14
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
Originally Posted by mitch84 View Post
hi, nobody can help me? thx
did you read

This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x
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http://www.multihunters.co.uk - all your coding needs
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  #355  
Old 27 Apr 2013, 06:17
Jesakos's Avatar
Jesakos Jesakos is offline
 
Join Date: Nov 2005
Real name: val
its working on vb 4.2?
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SecFreaks
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  #356  
Old 21 Jun 2013, 13:07
Wolver2 Wolver2 is offline
 
Join Date: Oct 2010
Wished someone could update this that it works with 4.2 :/
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  #357  
Old 23 Jun 2013, 01:41
Hanany95 Hanany95 is offline
 
Join Date: May 2008
Originally Posted by Wolver2 View Post
Wished someone could update this that it works with 4.2 :/
Me too
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  #358  
Old 05 Jul 2013, 17:53
nrmsŪ's Avatar
nrmsŪ nrmsŪ is offline
 
Join Date: Dec 2008
Real name: Nelson
Sorry ... I'll resurrect this topic ...
For anyone who is having errors like this
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode()
Go to the location indicated and replace
$bodytext = convert_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);
by
require_once(DIR . '/includes/class_wysiwygparser.php');
$html_parser = new vB_WysiwygHtmlParser($vbulletin);
$bodytext = $html_parser->parse_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);


That's how I solved my problem.
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  #359  
Old 24 Jul 2013, 06:28
tomrep tomrep is offline
 
Join Date: Feb 2012
this still wrok ?
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  #360  
Old 29 Aug 2013, 00:43
onespot onespot is offline
 
Join Date: May 2008
Is this ever going to work on 4.2? 4.2 has nothing like this and could use it.
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