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microSUPPORT (F.A.Q & Ticketing Live Support) Details »
microSUPPORT (F.A.Q & Ticketing Live Support)
Mod Version: 4.6.4, by micheal332001 (Member) micheal332001 is offline
Developer Last Online: Oct 2015 I like it Show Printable Version Email this Page

This modification is currently quarantined.
vB Version: 4.0.x Rating: (15 votes - 4.13 average) Installs: 151
Released: 27 Nov 2010 Last Update: 10 Mar 2011 Downloads: 1192
Not Supported DB Changes Uses Plugins Template Edits Auto-Template Additional Files Translations  

1.- How it works
  • Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.
  • By opening a ticket, a copy is going to member, and a notification is going to technicians.
  • Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.
  • Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add it to as many FAQ categories he wants.
  • Member gets the reply, and if he is not totally satisfied, he visits your site to continue the discussion and so on.
  • Member and/or Technician can close a ticket
  • Member and/or Technician can re-open a ticket
2.- Frontend Features
  • Open a Ticket
  • My Tickets
  • F.A.Q listing
  • Live Support
  • Information Blocks:
    • Latest Questions
    • Important Questions
3.- Technician Features
  • Support Tickets List, which can be filtered by:
    • Department
    • Product
    • Status
  • Actions for each ticket:
    • Reply
    • Close
    • Re-open
  • Actions when replying to a ticket:
    • Select to include a predefinied reply
    • Save reply in predefinied replies
    • Save reply in as many FAQ categories he wants.
  • Predefinied Replies (Add, Edit, Delete).
  • Add Question to F.A.Q
  • List F.A.Q
4.- Administrator Features
  • Unlimited depth level of categories for F.A.Q
  • Extra Fields
    • Text
    • Radio Button
    • Checkboxes
    • Droplist
    • Textarea
  • Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.
  • Products
  • Can turn use of Departments On/Off
  • Can turn use of Products On/Off
  • Setup the text for the email to Member, upon new ticket creation
  • Setup the text for the email to Member, upon a new reply from technician
  • Setup the text for the email to Member, upon ticket's auto close.
  • Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.
5.- Usergroup Permissions
  • Can access the support section
  • Can submit tickets
  • Can attach files to ticket
  • Support priority (lower number means higher priority)
  • Belongs to Technicians group or not
6.- Installation
  • Upload all files to your site keeping the same structure.
  • CMOD 777 directories:
    • microsupport/attachments
  • Imprort product-microsupport.xml from your admincp
  • Setup Usergroup permissions
  • Setup General Options
  • Setup Live Support Config
  • Setup Spam Settings
7.- Copyright
  • Removing my copyright link from the page's footer is illegal. This module is a copyrighted work of Totally-scripts.comi (aka micheal332001).
Also Many thanks to Maria for letting me take over her add-on aka MicroHellas

***************************************************************
Change Log

27th Nov 2010
  • Live Support Added
  • Live Support Mini Block Added
3rd Dec 2010
  • Live Support System Settings

    • No Advisers Online Message
    Place the message you want to show your members when there our no advisers online
    • Advisers Busy Message
    Place the message you want your members to see when your advisers are busy.
    • Aviser Online Image
    Place the image name that you want to use for advisers online
    I.E. (onlineimage.png)
    Place the image within the folder ( microsupport/images/ )
    • Adviser Off Line Image
    Place the off line image name here I.E (offline.png)
    Place the image within the folder ( microsupport/images/ )
    • Adviser Busy Image
    Place the image you want to use for advisers busy status. I.E (inchat.png)
    Place the image within the folder ( microsupport/images/ )
    • Live Support Welcome Message
    Place your welcome message here that members will see once they have logged into the live support system.
    • Live Support Login Message
    Place the login message you want to show your members here.
    • Live Support Image Size
    This is the size of the live support images within the main swf file.
    • Login/Welcome Text Colour
    What colour would you like the login/welcome text to be when viewing the live support system.
    • Live Support Mouse Over Colour
    What colour would you like to use for the mouse over colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Mouse Down Colour
    What colour would you like to use for the mouse down colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Mouse Up Colour
    What colour would you like to use for the mouse up colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Online Users Text
    Place the text for the online users list.
9th Dec 2010

Added Live Support forum side block within the install.

23rd Jan 2011

Added within the live support swf the ability to log members out as requested.

********************************************************************
Fixed
Fixed the problem with the quote marks

Added live support image to top of support page See screen shot
Fixed the ' errors within the faq's and Predefinied Reply
Added 2 new templates
These templates what the user that the live support is on or off line and if all advisers are busy.

28th Feb 2011

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes


This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

Click image for larger version

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Click image for larger version

Name:	departments.jpg
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ID:	123959   Click image for larger version

Name:	add2faq.jpg
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ID:	123960  

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
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Major Additions microSUPPORT (Ticketing & F.A.Q) MaryTheG(r)eek Modification Graveyard 3 24 May 2009 05:43
Major Additions microSUPPORT (Ticketing & F.A.Q) MaryTheG(r)eek Modification Graveyard 4 21 May 2009 16:00

  #301  
Old 28 Jun 2012, 00:09
dmm2020 dmm2020 is offline
 
Join Date: Apr 2010
Originally Posted by magneto55 View Post
Working fine on 4.1.2

All you need to do is:

open support.php:
replace all instances of: 'functions_wysiwyg.php' with 'class_wysiwygparser.php'

Good luck!
Results in this when I try to add a FAQ item:
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /......../support.php on line 272

Does a class object have to be declared somewhere?
__________________
Doug Mewis
Owner, Friends Arcade, a gaming website for people to socialize and play games with some of the best games available
http://friends-arcade.com
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  #302  
Old 30 Jun 2012, 18:14
Willy T Willy T is offline
 
Join Date: Nov 2009
This is a great mod.

I wish instead of departments receiving emails, you could designate a user group to receive PM's when a ticket is created.
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  #303  
Old 06 Aug 2012, 09:17
Najib Razali Najib Razali is offline
 
Join Date: Nov 2011
how do I use the live support system? How do I add the advisor?
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  #304  
Old 06 Sep 2012, 16:08
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
Originally Posted by magneto55 View Post
support.php?do=tickets
support.php?do=addeditfaq
support.php?do=faqs
support.php?do=addeditpre
support.php?do=listpre
support.php?do=livesupportpopup


good luck
their are missing links here is the full

support.php?do=main F.A.Q Categories
support.php?do=tickets Tickets
support.php?do=newticket Submit Ticket
support.php?do=addeditfaq Add/edit questions
support.php?do=faqs All FAQs
support.php?do=addeditpre Add/Edit Predefinied Reply
support.php?do=listpre List Predefinied Replies
support.php?do=livesupport Live Support
support.php?do=mytickets My Tickets

and also their is an update to thumbnailviewer.js
which can be downloaded http://www.dynamicdrive.com/dynamicindex4/thumbnail.htm
which fixes IE9 issues

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Last edited by TheSupportForum; 06 Sep 2012 at 16:18.
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  #305  
Old 08 Sep 2012, 21:31
bibi_fr bibi_fr is offline
 
Join Date: Dec 2010
anyone can send a correct edit to make it works on vb 4.2.0

That will be realy helpfull because this mod is realy crazy

Thanks if someone will help
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  #306  
Old 08 Sep 2012, 22:21
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
Originally Posted by bibi_fr View Post
anyone can send a correct edit to make it works on vb 4.2.0

That will be realy helpfull because this mod is realy crazy

Thanks if someone will help
the Navbar does not work on 4.2.0

the coder needs to create navigation in Navigation Manager with all the correct permissions, then release a new version for 4.2.0

i create my own menu for this which works fine, basic links are shown my my website
technician links are shown after mods/admin logs in
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http://www.multihunters.co.uk - all your coding needs
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  #307  
Old 09 Sep 2012, 17:28
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
has anyone got the fix for

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in support.php on line 272
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http://www.multihunters.co.uk - all your coding needs
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  #308  
Old 15 Sep 2012, 18:39
azmoon's Avatar
azmoon azmoon is offline
 
Join Date: Oct 2011
did n,t work with 4.1.2.

i installed but then did n,t work my vb4.1.2.. so i deleted it
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  #309  
Old 17 Sep 2012, 15:44
MegaManSec MegaManSec is offline
 
Join Date: Aug 2011
Is this mod now un-supported? I found an SQL injection in it.. Hopefully OP will respond to my PM.
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  #310  
Old 29 Sep 2012, 14:19
Bluefin221 Bluefin221 is offline
 
Join Date: Jul 2008
This actually looks a really nice mod, however seems to have been abandoned.
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  #311  
Old 30 Sep 2012, 08:42
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
Originally Posted by Bluefin221 View Post
This actually looks a really nice mod, however seems to have been abandoned.
i doubt that, i think the developer will be working on VB5 version
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http://www.multihunters.co.uk - all your coding needs
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  #312  
Old 19 Oct 2012, 08:19
by_online by_online is offline
 
Join Date: Jan 2007
How can i completely remove this addon ?
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  #313  
Old 19 Oct 2012, 22:45
dmm2020 dmm2020 is offline
 
Join Date: Apr 2010
Originally Posted by MegaManSec View Post
Is this mod now un-supported? I found an SQL injection in it.. Hopefully OP will respond to my PM.
Haven't seen support since the previous developer gave it up. If you go to website, many questions there remain unanswered.
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Doug Mewis
Owner, Friends Arcade, a gaming website for people to socialize and play games with some of the best games available
http://friends-arcade.com
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  #314  
Old 01 Nov 2012, 18:14
ibrahimkoky ibrahimkoky is offline
 
Join Date: Apr 2012
Real name: Ibrahim
nice mod with no support :/
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  #315  
Old 01 Nov 2012, 18:21
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
Originally Posted by ibrahimkoky View Post
nice mod with no support :/
support is only available in his website
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