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Old 13 Aug 2016, 21:01
SPVB SPVB is offline
 
Join Date: Jun 2011
Usergroup Malfunction for New Users

When new users register, they are sent an activation email. At this point, they are initially put in the Users Awaiting Email Confirmation group. After clicking the link in the activation email, the users are not being moved to the Users Awaiting Moderation group, even though this option is enabled in User Registration Options. Because they are not moved to the 'Awaiting Moderation' group, there is no indication on the Control Panel home page that anyone is awaiting action from the administrator. In looking at the user record, Administrators is selected as the Primary User Group. We are running 4.2.3 patch level 2 with New reCAPTCHA as the Human Verification method. I know I can opt to be emailed when a new user signs up, but what I really want is to just see them in the Control Panel home page.

Any ideas?
  #2  
Old 13 Aug 2016, 23:00
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Paul M Paul M is offline
 
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New reCAPTCHA ?

Are you talking about a mod ?

If so, disable it and see if it works then.
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Old 14 Aug 2016, 00:33
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Lynne Lynne is offline
 
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If this is a modification, then please note that Questions/Problems regarding modifications/styles need to be asked in the modification/style thread. That is where the support for modification/style is - not out here in the main forums. Please note that if a modification/style is unsupported (or even if it says it is supported), you may be on your own if you chose to install it.
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  #4  
Old 14 Aug 2016, 00:57
SPVB SPVB is offline
 
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I followed the transaction in the database user table; after the user clicks on the link from the forum admin to activate the new account, usergroup 10 (non-existent) is being assigned to the user rather than usergroup 4 (Users Awaiting Moderation).

The reCAPTCHA v2 is a mod from this site. I will disable it and see if the control panel home page issue goes away. I will also repost this question in modifications. I was hopeful that there was a programmatic solution to the problem because the native registration function is spammer Swiss cheese...
  #5  
Old 14 Aug 2016, 10:54
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Paul M Paul M is offline
 
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Closing this as its now a duplicate.
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