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Old 22 Nov 2015, 12:41
Makc666's Avatar
Makc666 Makc666 is offline
 
Join Date: Dec 2002
Real name: Maxim
Password Reset emails are not coming from vbulletin.com + huge delay in delivery

I have already emailed about this one to [email protected] but looks like they also have problems with email servers of internetbrands.com
I even didn't receive any email with ticket number back.

The problem is very simple:
1. When I tried to reset password to https://members.vbulletin.com the emails didn't come
2. When I tried to reset password to http://www.vbulletin.com/forum/ the emails didn't come
3. When I tried to reset password http://www.vbulletin.org/forum/ the was about 1-2 hours delay for emails to come.

Here is an example of how long emails were coming from http://www.vbulletin.org/forum/
Blue - when email was generated by the forum.
DarkRed - when email was received by Yahoo's email server.

internetbrands.com - are the first email servers I have problems with for the last 5+ years for receiving emails to Yahoo Mail.

Can some one from internetbrands.com come here and help as to solve this problem?

Here is 2 hours and 30+ minutes delay!!!
From "vBulletin.org Forum" Sat Nov 21 17:56:40 2015
X-Apparently-To: <cut>@yahoo.com; Sat, 21 Nov 2015 20:29:16 +0000
Return-Path: <[email protected]>
Received-SPF: pass (domain of vbulletin.org designates 98.158.192.73 as permitted sender)
<cut>
X-YMailISG: <cut>
X-Originating-IP: [98.158.192.73]
Authentication-Results: mta1453.mail.gq1.yahoo.com from=vbulletin.org; domainkeys=neutral (no sig); from=vbulletin.org; dkim=neutral (no sig)
Received: from 127.0.0.1 (EHLO mxout2.internetbrands.com) (98.158.192.73)
by mta1453.mail.gq1.yahoo.com with SMTP; Sat, 21 Nov 2015 20:29:16 +0000
Received: from vborg-web2.internetbrands.com (unknown [10.16.82.5])
by mxout2.internetbrands.com (Postfix) with ESMTP id E1C485E618D4
for <<cut>@yahoo.com>; Sat, 21 Nov 2015 09:56:40 -0800 (PST)
Received: by vborg-web2.internetbrands.com (Postfix, from userid 48)
id DEC19A63; Sat, 21 Nov 2015 09:56:40 -0800 (PST)
To: <cut>@yahoo.com
Subject: Your login details for vBulletin.org Forum
From: "vBulletin.org Forum" <[email protected]>
Auto-Submitted: auto-generated
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 8bit
X-Priority: 3
X-Mailer: vBulletin Mail via PHP
Date: Sat, 21 Nov 2015 09:56:40 -0800 (PST)
Content-Length: 606
Here is 1 hours and 30 minutes delay!!!
From "vBulletin.org Forum" Sat Nov 21 22:03:49 2015
X-Apparently-To: <cut>@yahoo.com; Sat, 21 Nov 2015 23:33:39 +0000
Return-Path: <[email protected]>
Received-SPF: pass (domain of vbulletin.org designates 98.158.192.76 as permitted sender)
<cut>
X-YMailISG: <cut>
X-Originating-IP: [98.158.192.76]
Authentication-Results: mta1231.mail.bf1.yahoo.com from=vbulletin.org; domainkeys=neutral (no sig); from=vbulletin.org; dkim=neutral (no sig)
Received: from 127.0.0.1 (EHLO mxout5.internetbrands.com) (98.158.192.76)
by mta1231.mail.bf1.yahoo.com with SMTP; Sat, 21 Nov 2015 23:33:38 +0000
Received: from vborg-web2.internetbrands.com (unknown [10.16.82.5])
by mxout5.internetbrands.com (Postfix) with ESMTP id 378575389D6D
for <<cut>@yahoo.com>; Sat, 21 Nov 2015 14:03:49 -0800 (PST)
Received: by vborg-web2.internetbrands.com (Postfix, from userid 48)
id 32A25A63; Sat, 21 Nov 2015 14:03:49 -0800 (PST)
To: <cut>@yahoo.com
Subject: Your new password for vBulletin.org Forum
From: "vBulletin.org Forum" <[email protected]>
Auto-Submitted: auto-generated
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 8bit
X-Priority: 3
X-Mailer: vBulletin Mail via PHP
Date: Sat, 21 Nov 2015 14:03:49 -0800 (PST)
Content-Length: 282
--------------- Added 22 Nov 2015 at 13:24 ---------------

I already see where the problem is coming from (as I think) why they don't reply from [email protected]

I have tried to sent the same email from Gmail account and after some time I received an AUTOMATED reply from them like below.

You know this is stupid... Emails providers really prohibit such business.
Why?
Because when [email protected] received real spam from fake email address then sent back an email from them to the fake email address.

In other words:
[email protected] - received 100 000 spam emails.
[email protected] - sending back 100 000 emails with their 99% same looking text.

Blah!! Email Servers don't emails like this. They block them.
It is a technology of the past to sent such emails with confirmation link back.

Who installed the system? Dismiss this man!

Hello,

Thank you for your recent email to the Internet Brands. Due to the
increasing amount of spam we are receiving, we are now required to
verify all incoming messages. This allows us to spend less time
filtering through spam and more time providing support.

To confirm your email, please click the following link:
http://www.vbulletin.com/verify.php?t=<cut>&a=<cut>

Future emails from this address should not need to perform this
confirmation step. Alternatively, you may submit sales and support
tickets directly from our website at:

vBulletin Customers:
http://www.vbulletin.com/

Forum Runner Customers:
[email protected] (email only)

We apologize for any inconvenience,

Your Internet Brands Support Team
http://www.vbulletin.com/
--------------- Added 22 Nov 2015 at 13:28 ---------------

And one more thing.

The email says:
Alternatively, you may submit sales and support
tickets directly from our website at
:
This is not true!!!

You can't submit support ticket directly from website. You can submit only sales tickets.

Go to http://www.vbulletin.com/en/contacts/ and check.

To submit support tickets you must now your login and password to log in.
But as you don't as Reset Password doesn't work then you can so.

Some one from 'vBulletin Solutions' or 'Internet Brands' do you really understand that your business is our of business which such approach???

--------------- Added 22 Nov 2015 at 13:35 ---------------

Another most strange and obvious thing I can't understand.

'vBulletin Solutions' or 'Internet Brands' have the database of their Customers Emails addresses.

When the customer is sending email from an address from that customers' list then WHY the customer has to prove that his email address is real and not of the spammer man??!???!??!?

I not experienced such negative emotions for a long time.
__________________
...... ...... "А стукачков мы не любим!"

Last edited by Makc666; 22 Nov 2015 at 13:28.
  #2  
Old 22 Nov 2015, 14:25
BirdOPrey5's Avatar
BirdOPrey5 BirdOPrey5 is offline
 
Join Date: Jun 2008
Real name: Joe D.
Hello,

If you had sent an email from an address listed as belonging to a customer account you would not have been asked to prove you are human. Two of your emails (at least) came from non-recognized accounts.

I saw several tickets in the ticket system, I didn't check the times but the support ticket system isn't staffed around the clock, it may take several hours for a reply.

Unfortunately vBulletin.org isn't the place to discuss vBulletim.com policies, please do that on the vbulletin.com forum, however I have sent you a new password so you can get back into the Member's Area and go from there. Obviously I understand this was the only place you could post at the time.

Some ISPs work better than others, easiest option may be able to create a new account on vbulletin.com forum from an ISP that delivers vBulletin.com email without issue, like Gmail.
__________________
-Joe
Former vb.org Moderator. Retired.

@BirdOPrey5 | All Things BOP5 | Joe's Ultimate Off Topic
Note - I no longer making new VB mods, sorry.
  #3  
Old 22 Nov 2015, 21:46
Paul M's Avatar
Paul M Paul M is offline
 
Join Date: Sep 2004
Real name: Paul M
Already closed by BOP, but just to be clear, this has very little to do with vb.org, and tbh, if you really wanted some assistance, ranting like this isnt going to help you get it.
__________________
Former vBulletin.org Staff Member


Cable Forum
Please do not PM me about custom work - I no longer undertake any.
Note: I will not answer support questions via e-mail or PM - please use the relevant thread or forum.
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