[eazygreek]

when I try to do an action that takes a little time, I have this message.


Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


some help please?

[cellarius]

Well, do as it says - look at your server error log. If you don't know where that is, you need to contact your host about it.

[eazygreek]

they can't find the problem. :-/

[ForceHSS]

post what it says in the server log

[eazygreek]

[Sun May 25 06:25:26 2014] [notice] Digest: generating secret for digest authentication ...
[Sun May 25 06:25:26 2014] [notice] Digest: done
[Sun May 25 06:25:26 2014] [error] python_init: Python version mismatch, expected '2.6.5+', found '2.6.6'.
[Sun May 25 06:25:26 2014] [error] python_init: Python executable found '/usr/bin/python'.
[Sun May 25 06:25:26 2014] [error] python_init: Python path being used '/usr/lib/python2.6/:/usr/lib/python2.6/plat-linux2:/usr/lib/python2.6/lib-tk:/usr/lib/python2.6/lib-old:/usr/lib/python2.6/lib-dynload'.
[Sun May 25 06:25:26 2014] [notice] mod_python: Creating 8 session mutexes based on 150 max processes and 0 max threads.
[Sun May 25 06:25:26 2014] [notice] mod_python: using mutex_directory /tmp
[Sun May 25 06:25:26 2014] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
[Sun May 25 06:25:26 2014] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
[Sun May 25 06:25:26 2014] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
[Sun May 25 06:25:26 2014] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
[Sun May 25 06:25:26 2014] [warn] Init: Name-based SSL virtual hosts only work for clients with TLS server name indication support (RFC 4366)
[Sun May 25 06:25:26 2014] [notice] Apache/2.2.16 (Debian) DAV/2 mod_fcgid/2.3.9 mod_python/3.3.1 Python/2.6.6 mod_ssl/2.2.16 OpenSSL/0.9.8o mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
[Sun May 25 11:23:49 2014] [warn] mod_fcgid: process 5755 graceful kill fail, sending SIGKILL
[Sun May 25 11:25:04 2014] [warn] mod_fcgid: process 5760 graceful kill fail, sending SIGKILL
[Sun May 25 17:10:10 2014] [warn] mod_fcgid: process 7599 graceful kill fail, sending SIGKILL
[Sun May 25 17:15:43 2014] [warn] mod_fcgid: process 7632 graceful kill fail, sending SIGKILL
[Sun May 25 17:23:36 2014] [warn] mod_fcgid: process 7683 graceful kill fail, sending SIGKILL
[Sun May 25 17:24:34 2014] [warn] mod_fcgid: process 7692 graceful kill fail, sending SIGKILL
[Sun May 25 19:17:49 2014] [error] [client ****************] script not found or unable to stat: /var/www/vhosts/default/cgi-binphp
[Sun May 25 19:17:50 2014] [error] [client ****************] script not found or unable to stat: /var/www/vhosts/default/cgi-binphp5
[Sun May 25 19:17:50 2014] [error] [client ****************] script not found or unable to stat: /var/www/vhosts/default/cgi-binphp-cgi
[Sun May 25 19:17:51 2014] [error] [client ****************] script not found or unable to stat: /var/www/vhosts/default/cgi-binphp.cgi
[Sun May 25 19:17:52 2014] [error] [client ****************] script not found or unable to stat: /var/www/vhosts/default/cgi-binphp4
[Mon May 26 02:29:39 2014] [error] mod_fcgid: process /var/www/cgi-bin/cgi_wrapper/cgi_wrapper(12368) exit(normal exit), get unexpected signal 11
[Mon May 26 02:29:39 2014] [warn] mod_fcgid: cleanup zombie process 12368
[Mon May 26 05:53:38 2014] [error] [client ****************] File does not exist: /var/www/vhosts/default/htdocs/CFIDE
[Mon May 26 09:44:06 2014] [error] [client ****************] File does not exist: /var/www/vhosts/default/htdocs/phpTest
[Mon May 26 09:44:07 2014] [error] [client ****************] File does not exist: /var/www/vhosts/default/htdocs/phpMyAdmin
[Mon May 26 09:44:08 2014] [error] [client ****************] File does not exist: /var/www/vhosts/default/htdocs/pma
[Mon May 26 09:44:09 2014] [error] [client ****************] File does not exist: /var/www/vhosts/default/htdocs/myadmin
[Mon May 26 14:05:49 2014] [warn] mod_fcgid: process 16902 graceful kill fail, sending SIGKILL

[ForceHSS]

How can your host say they can't find a problem when it tells you there. If they replaced the missing files that would be a start. If I had a host like this who had no clue I would of moved to a new one long ago

[eazygreek]

The problem now is not it.
The problem is that I can't work now and needs helps to fix it.

[Paul M]

You need to update your FcgidIOTimeout value, all those mod_fcgid errors mean the process is timing out and being killed, and the Error response being sent back to you.

http://httpd.apache.org/mod_fcgid/mo...FcgidIOTimeout

[eazygreek]

now i have and this message

502 Bad Gateway

nginx

--------------- Added 26 May 2014 at 18:51 ---------------

how can edit FcgidIOTimeout?

[eazygreek]

on apache 2,must edit apache.conf
now its ok.thanks guys